Front Desk Supervisor - Guest Experience Leader

Landry's, LLC.; Laughlin, Northern (NV, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

401K

Advancement opportunities

Employee discounts

Volunteer opportunities

Job summary

Golden Nugget Laughlin seeks a Front Desk Supervisor to welcome guests and oversee daily front office and hotel operations, ensuring superior service.

The role leads Guest Services, handles complaints, trains staff, and coordinates with departments, with knowledge of LMS and hotel systems required. Benefits include PTO, 401K, advancement opportunities, and employee discounts.

Qualifications

• 2+ years of supervisory experience in hospitality.
• Excellent customer relations and communication skills.
• Fluent English, strong written and verbal abilities.
• Proficient with Microsoft Windows applications (Outlook/Excel/Word).
• Knowledge of hotel systems such as LMS and related platforms.
• Ability to train, discipline and lead Guest Services staff.
• Capable of handling guest complaints and coordinating with departments.

Responsibilities

• Perform duties of Guest Service Representative, VIP Reservationist, and PABX Attendant as needed.
• Assist in training and discipline of Guest Services staff.
• Interact with other departments on accounting procedures.
• Respond to guest complaints and ensure resolution or compensation with proper departments.
• Attend cross-training as needed by management.
• Assist Hotel Manager in writing/implementing policies and procedures.
• Oversee daily occupancy to maximize room yield.
• Perform other duties as requested.
• Inspect and monitor hotel areas including lobby, rooms, and public spaces.

Skills

Supervisory experience

Professionalism

Age 21+

Customer relations

Leadership

Time management

Organizational skills

Hotel experience

Analytical skills

Problem solving

Administrative skills

Multi-tasking

Prioritization

Interpersonal skills

Verbal communication

Written communication

MS Office (Outlook/Excel/Word)

Hotel systems LMS

Independent work

Teamwork

LMS knowledge

Job description

Overview

The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.

Responsibilities

• Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed

• Assist in progressive training and discipline of all Guest Services staff

• Interact effectively with all other departments, especially regarding accounting procedures

• Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved

• Attend any specialized or cross training deemed necessary by upper management

• Assist Hotel Manager in writing/implementing new policies and procedures

• Oversee daily occupancy levels to ensure the highest yield from rooms available

• Perform other duties and responsibilities as requested

• Inspect and monitor Hotel, including lobby, hotel rooms, and public areas

Qualifications

• Professional appearance and demeanor

• 2 years supervisory skills required

• Minimum age requirement is 21

• Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills a must

• Minimum2 years hotel experience required

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills

• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate

• Ability to work efficiently, independently and cohesively, consistently producing quality results

• Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)

• Knowledge of Hotel Systems such as LMS

What we offer you:

• Multiple benefit plans to suit your needs

• Paid Time Off

• 401K

• Opportunities for advancement

• Positive and respectful work environment where diversity is valued

• Generous employee discounts on dining, retail, amusements, and hotels

• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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Tipped Position

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