Front Desk Supervisor: Guest Experience Lead | Daily Pay

Evolution Hospitality; Minneapolis (MN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Disability income

Life/AD&D Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Marquette Hotel, Curio Collection by Hilton in downtown Minneapolis seeks a Front Desk Supervisor to lead the guest experience, supervise front desk team, and ensure seamless check-ins and VIP service.

As part of Evolution Hospitality, you will coordinate with housekeeping, security, and other departments to uphold brand standards, drive efficiency, and create a welcoming climate for every guest.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive experience in a hotel or related field.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests, manage check-ins/outs, reservations, VIP requests, and guest satisfaction.
• Track logs, manage messages and packages, and ensure timely operations.
• Monitor rates, packages, and promotions to boost revenue while delivering great value.
• Lead, train, and support the team, resolve guest concerns while upholding safety and standards.

Skills

Guest experience

Operations

Revenue strategy

Team leadership

Education

High School diploma or equivalent

CPR certification

First Aid certification

Food Handlers certification

Alcohol Awareness certification

Job description

Marquette Hotel, Curio Collection by Hilton in downtown Minneapolis seeks a Front Desk Supervisor to lead the guest experience, supervise front desk team, and ensure seamless check-ins and VIP service.

As part of Evolution Hospitality, you will coordinate with housekeeping, security, and other departments to uphold brand standards, drive efficiency, and create a welcoming climate for every guest.