Front Desk Supervisor & Guest Experience Lead

Lake Roosevelt Adventures; Alabama; On-site; USD 18,184 - 25,898; Full time

Job summary

Guest Services, Inc. operates Cheaha State Park and is seeking a Front Desk Supervisor to oversee front desk operations, reservations, and guest services. The role includes supervising staff, handling cash, and coordinating with housekeeping to maintain service standards.

Qualified candidates will have a high school diploma, strong clerical skills, and proficiency with MS Outlook/Word/Excel. Bilingual English/Spanish is a plus, with a professional demeanor and excellent communication abilities.

Qualifications

• High School Diploma.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Bilingual English/Spanish is a plus.
• Proficiency with MS Outlook, Word, and Excel.

Responsibilities

• Oversee front desk agents and operations.
• Assist in planning daily operations, forecasting, and analyzing sales, labor, and profit; manage budgets and scheduling.
• Supervise front desk staff including training, scheduling, and discipline.
• Respond to guest inquiries and resolve complaints.
• Balance cash and cash equivalents at the start and end of each shift.
• Coordinate front desk with housekeeping and other departments.
• Represent the company professionally and uphold its image.

Skills

Typing

Filing

Office machines

Cash register

Multitasking

Bilingual EN/ES

MS Outlook

MS Word

MS Excel

Interpersonal skills

Communication

Schedule coordination

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. operates Cheaha State Park and is seeking a Front Desk Supervisor to oversee front desk operations, reservations, and guest services. The role includes supervising staff, handling cash, and coordinating with housekeeping to maintain service standards.

Qualified candidates will have a high school diploma, strong clerical skills, and proficiency with MS Outlook/Word/Excel. Bilingual English/Spanish is a plus, with a professional demeanor and excellent communication abilities.