Asst Manager - Housekeeping

Shanty Creek Ski and Golf Resort LLC; Kearney Township (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Shanty Creek Ski and Golf Resort LLC is seeking a Housekeeping Supervisor to lead daily housekeeping operations at our Bellaire, MI property. You will supervise staff, assign rooms and public areas, and ensure a consistently high standard of cleanliness and readiness for guests.

You will inspect work, coach team members, and coordinate with other departments to maintain smooth resort operations. Strong leadership, communication, and hospitality experience are essential for success.

Qualifications

• High school diploma or equivalent.
• At least one year of supervisory or leadership experience.
• Strong communication and organizational skills.
• Ability to work a flexible schedule based on business needs, including weekends and holidays.
• Hospitality management coursework (preferred).
• Previous supervisory experience in a hotel, resort, or similar hospitality environment.
• Experience with inventory management and scheduling systems.

Responsibilities

• Supervise and coordinate the daily activities of housekeeping employees.
• Assign and prioritize guest rooms, public areas, and other cleaning responsibilities based on operational needs.
• Conduct inspections of guest rooms and public areas to ensure cleanliness and quality standards are met.
• Provide direction, coaching, and support to housekeeping employees throughout the shift.
• Assist with training new employees on cleaning procedures, safety requirements, equipment use, and guest service expectations.
• Monitor housekeeping progress and adjust assignments as needed to support room readiness and operational priorities.
• Assist with maintaining appropriate levels of cleaning supplies, linens, and equipment.
• Report maintenance concerns, damaged equipment, and room issues to the appropriate department.
• Respond to guest questions and housekeeping-related concerns promptly and professionally.
• Support established safety, sanitation, and housekeeping procedures.
• Assist with employee attendance, performance, and workplace concerns as directed by management.
• Communicate staffing, room status, and operational concerns to Housekeeping leadership.
• Promote teamwork, professionalism, and a positive work environment.
• Perform other duties as assigned.

Skills

Leadership

Communication

Time management

Organizational skills

Problem-solving

Guest service

Staff coaching

Education

High school diploma or equivalent

Hospitality management coursework (preferred)

Tools

Inventory management systems

Scheduling systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

On Site Bellaire, MI, US

3 days ago Requisition ID: 1145

Housekeeping Supervisor

About Shanty Creek Resort

Shanty Creek Resorts is committed to providing our guests with a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and surrounding environment allow us to grow our business.

About the Role

The Housekeeping Supervisor supports the daily operations of the Housekeeping Department by helping ensure guest rooms and public areas are clean, well-maintained, and ready for guests.

This position is responsible for supervising housekeeping employees, coordinating daily work assignments, inspecting completed work, assisting with training, and helping maintain appropriate supplies and equipment. The Housekeeping Supervisor also helps address guest concerns and works closely with other departments to support smooth resort operations.

This role requires strong attention to detail, dependable leadership, and the ability to support employees in a fast-paced hospitality environment.

Minimum Qualifications

High school diploma or equivalent.

At least one year of supervisory or leadership experience.

Strong communication and organizational skills.

Ability to work a flexible schedule based on business needs, including weekends and holidays.

Preferred Qualifications

Certification, education, or coursework in hospitality management or a related field.

Previous supervisory experience in a hotel, resort, or similar hospitality environment.

Experience with inventory management and scheduling systems.

Responsibilities

Supervise and coordinate the daily activities of housekeeping employees.

Assign and prioritize guest rooms, public areas, and other cleaning responsibilities based on operational needs.

Conduct inspections of guest rooms and public areas to ensure cleanliness and quality standards are met.

Provide direction, coaching, and support to housekeeping employees throughout the shift.

Assist with training new employees on cleaning procedures, safety requirements, equipment use, and guest service expectations.

Monitor housekeeping progress and adjust assignments as needed to support room readiness and operational priorities.

Assist with maintaining appropriate levels of cleaning supplies, linens, and equipment.

Report maintenance concerns, damaged equipment, and room issues to the appropriate department.

Respond to guest questions and housekeeping-related concerns promptly and professionally.

Support established safety, sanitation, and housekeeping procedures.

Assist with employee attendance, performance, and workplace concerns as directed by management.

Communicate staffing, room status, and operational concerns to Housekeeping leadership.

Promote teamwork, professionalism, and a positive work environment.

Perform other duties as assigned.

Skills and Competencies

Strong leadership and team-support skills.

Excellent attention to detail.

Effective verbal and written communication skills.

Strong organizational and time management abilities.

Ability to prioritize multiple tasks in a fast-paced environment.

Ability to coach and provide clear direction to employees.

Strong problem-solving skills.

Ability to maintain consistent cleanliness and quality standards.

Ability to communicate professionally with guests and employees.

Familiarity with housekeeping inventory and scheduling systems is preferred.