Front Desk Supervisor - Embassy Suites by Hilton Atlanta Buckhead

Hilton Worldwide, Inc.; Atlanta (GA); On-site; USD 39,000 - 51,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor for their Embassy Suites in Atlanta. The role involves providing exceptional guest service, leading the front desk team, and ensuring high standards of hospitality. Ideal candidates should have at least 1 year of experience in a supervisory role within the hospitality industry.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Debt-Free Education Access

401K plan with company match

Career growth and development

Qualifications

• 1+ years experience as a Front Desk Supervisor within hospitality.
• Proven ability to lead and coach a team.
• Prior training experience a plus.

Responsibilities

• Provides guest service, guidance and leadership to ensure consistent customer service.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Trains, supervises, schedules and assists in evaluating staff.

Skills

Leadership

Customer Focus

Teamwork

Job description

Job Description - Front Desk Supervisor - Embassy Suites by Hilton Atlanta Buckhead (HOT0BNPT)

Job Description

Front Desk Supervisor - Embassy Suites by Hilton Atlanta Buckhead (

Job Number:

HOT0BNPT )

Our hotel, which features 326 guest rooms, is located a half-mile away from the Buckhead MARTA Station, for rapid transit to the airport and downtown. Our 5+ team members report to the Front Office Manager.

The ideal candidate holds 1+ years experience as a Front Desk Supervisor within hospitality. Proven ability to lead and coach a team. Prior training experience a plus! Ability to work the required shifts.

Shift Pattern: Full Availability for all shifts (Potential Shifts between the hours of 7AM-Noon) (Weekdays, weekends, holidays as needed).

Pay Rate:$19.00 per hour

The Benefits– Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Schedule

: Full-time

Brand : Embassy Suites by Hilton

Job

Job

: Guest Services, Operations, and Front Office