Guest Service Agent - Embassy Suites by Hilton Atlanta Buckhead

Hilton Worldwide, Inc.; Atlanta (GA); On-site; Full time

Job summary

A prestigious hotel in Atlanta seeks a Guest Service Agent who excels in customer service and communication. The role involves greeting guests, managing registrations and check-outs, and ensuring a pleasant stay. Ideal candidates will have relevant experience and a passion for hospitality.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Employee stock purchase program (ESPP)

Debt-free education access

Qualifications

• Minimum of 1-2 years of front desk experience required.
• OnQ experience highly preferred.
• Excellent communication skills required.

Responsibilities

• Greet and register guests upon arrival.
• Manage check-out process ensuring accuracy.
• Field guest inquiries and resolve complaints.

Skills

Communication

Customer Focus

Problem Solving

Job description

Job Description - Guest Service Agent - Embassy Suites by Hilton Atlanta Buckhead (HOT0BL4S)

Job Description

Guest Service Agent - Embassy Suites by Hilton Atlanta Buckhead (

Job Number:

HOT0BL4S )

This beautiful property has 326 suites and is in the Buckhead fashion district between Lenox Mall, Phipps Plaza, and The Shoppes at Buckhead - just blocks from a MARTA rail station!

The ideal candidate for this role will demonstrate a strong passion for others, possess excellent communication skills, maintain open availability, and have a minimum of 1-2 years of front desk experience. OnQ experience is highly preferred.

Shift Pattern:Full-Time / Full availability is required, including weekdays, weekends, and holidays. Typical shift hours are 7:00 AM - 3:00 PM, 12:00 PM - 8:00 PM, and 3:00 PM - 11:00 PM.

Pay Rate:$15.75 per hour

What are the benefits of working for Hilton?*

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Schedule

: Full-time

Brand : Embassy Suites by Hilton

Job

Job

: Guest Services, Operations, and Front Office