Front Desk Supervisor - Elevate Member Experience & Sales

Gold's Gym of the Carolinas and Florida; Cornelius (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Free Gold's Gym Membership

20% Employee Discount on Clothing and Products

Job summary

Gold's Gym of the Carolinas and Florida is seeking a Front Desk Supervisor in Cornelius, NC. The ideal candidate will be the first point of contact for members, responsible for leading front desk operations. You'll ensure a welcoming environment while managing sales goals, member experiences, and daily operations. Qualifications include customer service skills and a high school diploma. The role requires flexibility in scheduling, with responsibilities including training staff, maintaining inventory, and communicating daily goals.

Qualifications

• Ability to communicate effectively with both staff and members, verbally, non-verbally, and in writing.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25 lbs repeatedly and stand for extended periods of time.

Responsibilities

• Lead the front desk team and ensure efficient operations.
• Monitor reports, sales goals, and retention metrics.
• Ensure all equipment issues are logged and communicated to the GM.
• Communicate daily with your team on goals and expectations.

Skills

Excellent customer service skills

Effective communication

Multi-tasking

Understanding of basic accounting principles

Functional computer skills

Education

High school diploma or equivalent

Job description

Gold's Gym of the Carolinas and Florida is seeking a Front Desk Supervisor in Cornelius, NC. The ideal candidate will be the first point of contact for members, responsible for leading front desk operations. You'll ensure a welcoming environment while managing sales goals, member experiences, and daily operations. Qualifications include customer service skills and a high school diploma. The role requires flexibility in scheduling, with responsibilities including training staff, maintaining inventory, and communicating daily goals.