Front Desk Supervisor: Elevate Member Experience & Revenue

Gold's Gym of the Carolinas and Florida; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Free Gold's Gym Membership

Growth Opportunities

Job summary

Gold's Gym of the Carolinas and Florida is looking for a Front Desk Supervisor in Charlotte, NC, to oversee front desk operations, ensuring an excellent member experience. The role involves leadership, staffing, and sales duties, driving revenue through retail and personal training initiatives. Candidates should have strong leadership and customer service skills, with a focus on team accountability and performance management. Benefits include medical insurance, 401(k), and discounts on certifications and merchandise.

Qualifications

• Demonstrated leadership skills with a focus on member experience.
• Strong background in sales and revenue generation.
• Ability to manage a team and foster a positive working environment.

Responsibilities

• Lead front desk operations and ensure exceptional service for members.
• Manage staffing, scheduling, and training for front desk staff.
• Drive sales performance, including supplements and personal training leads.
• Oversee Kids Club operations and maintain facility standards.

Skills

Leadership

Sales

Customer Service

Team Management

Job description

Gold's Gym of the Carolinas and Florida is looking for a Front Desk Supervisor in Charlotte, NC, to oversee front desk operations, ensuring an excellent member experience. The role involves leadership, staffing, and sales duties, driving revenue through retail and personal training initiatives. Candidates should have strong leadership and customer service skills, with a focus on team accountability and performance management. Benefits include medical insurance, 401(k), and discounts on certifications and merchandise.