Front Desk Supervisor: Elevate Guest Experience & Team

Sage Restaurant Group; Detroit (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Health savings account

Life and AD&D insurance

Employee Assistance Program

Hotel discounts

Referral bonus program

Job summary

Shinola Detroit, a Sage Hospitality Group property, is seeking a Front Desk Supervisor to lead the front desk team and deliver timeless guest experiences for every arrival and departure.

You will train and coach staff, supervise check-in/check-out, handle guest inquiries with professionalism, maintain accurate cash handling, and ensure smooth operations at a busy hotel desk.

Excellent communication, frontline leadership, and a customer-first mindset are essential in this role.

Qualifications

• Requires understanding of all hotel front office procedures.
• High school diploma or equivalent; cash handling knowledge.
• Experience dealing with the public and customer service skills.
• Must have supervision/management skills.
• Second language may be required.
• Ability to operate computer, calculator and telephone keyboards.

Responsibilities

• Supervise the front desk operations to ensure high service levels.
• Train, direct, coach and counsel front desk staff for quality operation.
• Resolve customer issues promptly to maintain satisfaction.
• Complete check-in procedures and manage guest departure efficiently.
• Post monies and maintain accurate hotel records with cash handling.
• Answer inquiries and upsell room nights to boost occupancy.
• Maintain guest relations with timely and knowledgeable responses.
• Operate PBX and manage wake-up calls and paging.
• Control cash transactions per hotel policy and protect the cash drawer.
• Maintain a friendly, courteous demeanor at all times.
• Perform other duties as assigned by management.

Skills

Front desk operations

Cash handling

Customer service

Supervision/management

Computer literacy

Second language

Education

High school diploma or equivalent

Tools

Cash register systems

PBX system

Computer and telephone keyboards

Job description

Shinola Detroit, a Sage Hospitality Group property, is seeking a Front Desk Supervisor to lead the front desk team and deliver timeless guest experiences for every arrival and departure.

You will train and coach staff, supervise check-in/check-out, handle guest inquiries with professionalism, maintain accurate cash handling, and ensure smooth operations at a busy hotel desk.

Excellent communication, frontline leadership, and a customer-first mindset are essential in this role.