Luxury Front Desk Agent — Boutique Hotel Experience

Sage Hospitality Group; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Health savings and flexible spending

Basic Life and AD&D insurance

Employee Assistance Program

Great discounts on Hotels, Restaurants

Employee Referral Bonus Program

Job summary

Shinola Hotel in Detroit is seeking a Front Desk Agent to create timeless memories and quality experiences for guests and associates alike. You will welcome guests, handle check-in/check-out, and provide information and services with professional courtesy.

Responsibilities include coordinating reservations, processing payments, and maintaining accurate guest records while upholding the brand’s warm, boutique hospitality standard. This role offers growth within Sage Hospitality Group.

Qualifications

• Must have a high school diploma or equivalent.
• Strong cash handling experience.
• Excellent interpersonal and communication skills.
• Able to work in a fast-paced hotel environment.
• Fluent in English, both written and spoken.
• Organized with attention to detail.

Responsibilities

• Greets and completes check-in procedures for arriving guests daily.
• Facilitates guest departure and closes accounts after check-out.
• Calculates and posts receipts and charges with accurate cash handling.
• Answers inquiries and accepts reservations in person or by phone.
• Maintains customer relations with timely, informed responses.
• Operates PBX equipment and handles wake-up calls.
• Manages cash transactions and maintains personal bank per policy.
• Maintains a friendly, courteous demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Attention to detail

Multi-tasking

Education

High School diploma or equivalent

Tools

PBX system

Computerised cash register systems

Job description

Shinola Hotel in Detroit is seeking a Front Desk Agent to create timeless memories and quality experiences for guests and associates alike. You will welcome guests, handle check-in/check-out, and provide information and services with professional courtesy.

Responsibilities include coordinating reservations, processing payments, and maintaining accurate guest records while upholding the brand’s warm, boutique hospitality standard. This role offers growth within Sage Hospitality Group.