Front Desk Supervisor — Elevate Guest Experience

Pacific Hotel Management, LLC; Palo Alto (CA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid time off

Job summary

The Westin Palo Alto is seeking a Front Desk Supervisor to oversee daily front desk operations and deliver exceptional guest service. You will support the Front Office Manager and lead a team in a fast-paced, dynamic environment.

Responsibilities include staff training, guest issue resolution, occupancy monitoring, and collaboration with housekeeping/maintenance to ensure seamless experiences. Strong hospitality background and leadership are essential.

Qualifications

• High school diploma required; bachelor's preferred in hospitality or related field.
• Minimum of 2 years in hotel front desk operations, preferably in a supervisory role.
• Excellent customer service and interpersonal skills.
• Ability to stay calm and professional in high-stress situations.
• Strong organizational and time-management skills.

Responsibilities

• Oversee daily front desk operations, ensuring efficient check-ins and check-outs.
• Train and mentor front desk staff on procedures and service quality.
• Handle guest inquiries and complaints professionally per hotel policies.
• Monitor occupancy and advise on room upgrades or oversell situations.
• Maintain daily cash handling and reconciliation records.

Skills

Customer service

Leadership

Interpersonal skills

Time management

Organizational skills

Marriott systems

Microsoft Office

Education

High school diploma

Bachelor's degree in hospitality or related field

Tools

Marriott systems

Microsoft Office

Job description

The Westin Palo Alto is seeking a Front Desk Supervisor to oversee daily front desk operations and deliver exceptional guest service. You will support the Front Office Manager and lead a team in a fast-paced, dynamic environment.

Responsibilities include staff training, guest issue resolution, occupancy monitoring, and collaboration with housekeeping/maintenance to ensure seamless experiences. Strong hospitality background and leadership are essential.