Front Desk Supervisor: Elevate Guest Experience

Embassy Suites Dallas Market Center; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) matching

Disability benefits

Flexible Spending Account

Hotel benefits

Employee assistance

Leadership development

Daily pay

Job summary

InnVentures seeks a Front Desk Supervisor for Embassy Suites Dallas Market Center in Dallas, TX. You will be the first impression for guests and lead the front desk staff to build lasting guest loyalty.

Responsibilities include training, coaching, scheduling, ensuring courteous service, coordinating with other departments, and maintaining cash handling procedures. Availability for evenings, weekends and holidays is required.

Qualifications

• Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience.
• Strong verbal and written communication skills are required.
• Able to read, write, type and use basic technology.
• Must stand for a full shift and lift at least 25 pounds.
• Available to work evenings, weekends and holidays.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Coordinate with other departments to meet guest requests in a fast-paced environment.
• Review daily checklists and ensure error-free operations.
• Follow cash handling procedures and post/reconcile charges to guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Skills

Customer service

Cash handling

Communication

Job description

InnVentures seeks a Front Desk Supervisor for Embassy Suites Dallas Market Center in Dallas, TX. You will be the first impression for guests and lead the front desk staff to build lasting guest loyalty.

Responsibilities include training, coaching, scheduling, ensuring courteous service, coordinating with other departments, and maintaining cash handling procedures. Availability for evenings, weekends and holidays is required.