Front Desk Supervisor — Elevate Guest Experience

GOEBEL FIXTURE COMPANY; Burlington (VT); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance (medical)

Dental insurance

Vision insurance

401k with employer match

Employee discounts

Job summary

AC Marriott Burlington is seeking a Front Office Supervisor to lead the front desk team, manage guest registration and reservations, and provide guests with information about the hotel and local area. This is a full-time onsite role based in Burlington, VT, offering an opportunity to deliver outstanding service in a fast-paced environment.

The ideal candidate will have strong customer-service skills, prior service-related experience, and the ability to work flexible hours including mornings,

Qualifications

• High school diploma or equivalent required.
• 2+ years of employment experience in a related position.
• Proficiency in English language.
• Willingness to learn new technology platforms.
• Ability to stand at front desk for long periods of time.

Responsibilities

• Manage front desk operations and guest registrations.
• Oversee reservations via phone, online and in-person.
• Provide guests with information about local attractions and hotel amenities.
• Lead and train front desk staff, schedule shifts, and monitor performance.
• Handle guest inquiries, requests, and complaints in a timely manner.

Skills

Customer service

Team leadership

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

AC Marriott Burlington is seeking a Front Office Supervisor to lead the front desk team, manage guest registration and reservations, and provide guests with information about the hotel and local area. This is a full-time onsite role based in Burlington, VT, offering an opportunity to deliver outstanding service in a fast-paced environment.

The ideal candidate will have strong customer-service skills, prior service-related experience, and the ability to work flexible hours including mornings,