Front Desk Supervisor — Elevate Guest Experience

Pyramid Global Hospitality; Auburndale (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Pyramid Global Hospitality is looking for a Front Desk Supervisor at Boston Marriott Newton in Newton, MA. You will lead the front desk team, ensure guest satisfaction, and uphold service standards across check‑in and guest services.

You’ll supervise shifts, train agents, resolve guest issues, and collaborate with maintenance and housekeeping to deliver an exceptional experience for every guest. Join a team focused on growth and teamwork.

Qualifications

• Flexible schedule including nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Strong desire to impact others with an engaging personality.
• Excellent verbal and written communication; ability to work in a fast-paced setting.

Responsibilities

• Check guests in, ensure proper credit is received, note/follow up on special requests, and provide accurate information.
• Resolve problems and WOW guests through recovery when things aren’t right.
• Supervise daily shift process and ensure adherence to standard operating procedures.
• Pre-assign rooms including VIPs, repeat guests, packages, and special requests.
• Coordinate with Maintenance and Housekeeping to communicate and plan the day.
• Train, direct, and coach front desk staff to ensure a quality operation.
• Maintain Sundries shop inventory and ordering as necessary.
• Promote and sell special hotel programs.
• Communicate all pertinent information to the manager on duty.

Skills

Communication skills

Computer skills

Outgoing personality

Flexible schedule

Leadership / supervision

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is looking for a Front Desk Supervisor at Boston Marriott Newton in Newton, MA. You will lead the front desk team, ensure guest satisfaction, and uphold service standards across check‑in and guest services.

You’ll supervise shifts, train agents, resolve guest issues, and collaborate with maintenance and housekeeping to deliver an exceptional experience for every guest. Join a team focused on growth and teamwork.