Front Desk Supervisor: Deliver WOW Guest Experiences

BENCHMARK; Newton (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Boston Marriott Newton, part of Pyramid Global Hospitality, invites applications for a front desk/guest services role. The property features 430 guest rooms and 34,090 sq ft of versatile meeting space, offering a dynamic work environment aligned with service excellence.

Join a team focused on growth, collaboration, and delivering outstanding guest experiences. Roles span guest services, F&B, housekeeping, sales, and more, with comprehensive training and development opportunities.

Qualifications

• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Excellent verbal and written communication skills.
• Computer skills.
• Ability to work in a fast-paced setting.
• Outgoing and engaging personality.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and accurate information is established.
• Resolve problems and WOW guests through recovery when things aren’t quite right.
• Supervise daily shift processes and coordinate with Maintenance and Housekeeping teams.
• Train, direct the work of, resolve issues and coach front desk team members.
• Maintain the Sundries shop and manage inventory and ordering.
• Promote and sell special hotel programs and assist other departments as needed.

Skills

Excellent communication

Computer skills

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

Boston Marriott Newton, part of Pyramid Global Hospitality, invites applications for a front desk/guest services role. The property features 430 guest rooms and 34,090 sq ft of versatile meeting space, offering a dynamic work environment aligned with service excellence.

Join a team focused on growth, collaboration, and delivering outstanding guest experiences. Roles span guest services, F&B, housekeeping, sales, and more, with comprehensive training and development opportunities.