Front Desk Supervisor – DoubleTree by Hilton New Orleans Airport

A&R Group; Kenner (LA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k)

Hilton Team Member travel discounts

Hands-on leadership experience with a

Job summary

A&R Group is hiring a Front Desk Supervisor at the DoubleTree by Hilton New Orleans Airport, Kenner, LA. You will lead the Front Office and Guest Services team, ensuring 5-star service for guests including flight crews and families during peak times.

Responsibilities include supervising shifts, acting as MOD, managing reservations and folios, coaching staff, and collaborating with Housekeeping and Maintenance to keep the hotel running smoothly.

Qualifications

• Leadership, communication, and customer service skills required.
• Ability to stay calm, positive, and organized in a fast-paced environment.
• Cash handling and basic math skills are necessary.

Responsibilities

• Lead the Front Desk Agents and Breakfast team, run shift briefings, and set the standard for guest service.
• Serve as Manager on Duty when senior managers are off property, handling guest service, safety, and security issues.
• Handle check-ins/check-outs and guest requests, and recover service quality from complaints.

Skills

Leadership

Communication

Customer Service

Cash Handling

Organization

Tools

Quore

Kipsu

Merlin

Job description

Full-Time | Hourly | Kenner, LA (New Orleans Airport / MSY)

Lead the Front Desk at One of New Orleans' Busiest Airport Hotels!

Are you a customer service superstar who's ready to step into a leadership role? The DoubleTree by Hilton New Orleans Airport is hiring a Front Desk Supervisor to lead our Front Office and Guest Services team, and we want someone with energy, heart, and a passion for hospitality.

Here, no two shifts are the same. One minute you're welcoming a flight crew after a late landing, the next you're helping a family kick off their Jazz Fest weekend, and then you're coaching a new Front Desk Agent through their first busy check-in rush. You'll be the go-to leader on shift, the problem solver guests remember, and the supervisor your team wants to work for.

If you're looking for a hotel job where you can grow your career, build your leadership skills, and represent the Hilton brand, this is your moment.

What You'll Do As Front Desk Supervisor

• Lead the team: Supervise Front Desk Agents and Breakfast team members, run shift briefings, and set the standard for 5-star guest service
• Run the shift: Serve as Manager on Duty (MOD) when the GM, AGM, or Front Desk Manager is off property, handling guest service, safety, and security issues with confidence
• Wow our guests: Handle check-ins, check-outs, and guest requests, and turn guest complaints into great experiences using service recovery
• Grow Hilton Honors: Enroll new Hilton Honors loyalty members and roll out the red carpet for Elite guests
• Own the details: Manage reservations (including Expedia, Booking.com, and other OTA bookings), guest billing, folios, cash handling, and bank deposits
• Build a great team: Help with hiring, training, coaching, and scheduling Front Desk staff
• Keep it sharp: Make sure the lobby, front desk, and sundry shop always look guest-ready
• Work together: Partner with Housekeeping, Maintenance, and Food & Beverage to keep the hotel running smoothly
• Jump in where needed: Drive the hotel airport shuttle when the team needs backup

What You Need

• Open availability (required): We're a 24/7 hotel, so you must be available to work any shift, including mornings, evenings, overnights, weekends, and holidays
• Valid driver's license with a clean driving record (required): You may be asked to fill in as an airport shuttle driver
• Strong leadership, communication, and customer service skills
• The ability to stay calm, positive, and organized in a fast-paced environment
• Cash handling and basic math skills
• Ability to stand for long periods and lift up to 25 lbs

What Makes You Stand Out

• Hilton PEP experience (strongly preferred)
• Hotel front desk, guest services, or front office supervisor experience
• Experience with Quore, Kipsu, or Merlin
• Previous lead, supervisor, or Manager on Duty experience

No hotel experience? No problem.

We're happy to train the right person. If you've led a team in retail, restaurants, or customer service and you love taking care of people, we want to hear from you!

Why You'll Love Working Here

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off
• 401(k)
• Hilton Team Member travel discounts
• Hands-on leadership experience with a globally recognized hotel brand
• Real opportunities for career growth and promotion with A&R Group
• A fun, supportive team that has each other's backs

A&R Group is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or military service. Reasonable accommodations are available for qualified individuals with disabilities.

A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.