Front Desk Supervisor

Hotel Warner - West Chester, PA; West Chester (Chester County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off and holidays

Performance-based bonuses

Professional development opportunities

Job summary

Hotel Warner in West Chester, PA is seeking a professional to oversee front desk operations. This role involves managing a team to provide exceptional service to guests, coordinating with various departments to ensure satisfaction, and maintaining service standards.

The ideal candidate has prior hotel experience, strong communication skills, and the ability to work flexible hours. Benefits include a 401(k) match, medical insurance, and performance-based bonuses.

Qualifications

• Previous experience in hotel front desk or guest services is essential.
• Leadership or supervisory experience preferred.
• Strong communication skills required.

Responsibilities

• Supervise front desk team and guest service operations.
• Ensure prompt and courteous assistance to guests.
• Coordinate with departments for guest satisfaction.

Skills

Guest service operations

Supervision

Communication

Problem-solving

Cash handling

Tools

Property management systems

Job description

We are seeking a professional and service-oriented individual to oversee daily front desk operations and help ensure a welcoming, efficient, and guest-focused experience. In this role, you will support a high-performing team, maintain exceptional service standards, and coordinate front office activities to create smooth arrivals, departures, and in-stay support for guests.

Responsibilities

• Supervise front desk team members and support day-to-day guest service operations.
• Ensure guests receive prompt, courteous, and professional assistance at all times.
• Monitor check-in and check-out processes to help maintain accuracy and efficiency.
• Address guest inquiries, concerns, and service issues with professionalism and care.
• Assist with scheduling, training, coaching, and performance support for front desk staff.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Oversee reservations, room assignments, and front office records as needed.
• Help maintain front desk policies, procedures, and service standards.
• Support cash handling, daily reporting, and shift reconciliation processes.
• Identify opportunities to improve workflow, communication, and overall guest experience.

Qualifications

• Previous experience in hotel front desk, guest services, or hospitality operations.
• Prior leadership, supervisory, or team lead experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm, organized, and solution-focused in a fast-paced environment.
• Experience with property management systems or similar hospitality software is a plus.
• Strong attention to detail and commitment to guest satisfaction.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Basic math, cash handling, and reporting skills.

Preferred Attributes

• Positive, professional, and approachable demeanor.
• Strong leadership and team development mindset.
• Ability to balance guest needs with operational priorities.
• Excellent problem-solving and decision-making abilities.

Why Join Extreme Hospitality

At Extreme Hospitality, we don’t just manage hotels we unlock their full potential. Our team is composed of driven, collaborative professionals who are passionate about performance, innovation, and creating best-in-class guest experiences.

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off and holidays
• Performance-based bonus opportunities
• Professional development and growth opportunities within a rapidly expanding platform
• Exposure to a diverse portfolio of branded and independent assets