Front Desk Supervisor

Auberge Collection; Telluride (CO); On-site; USD 52,000 - 56,000; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection in Telluride’s Mountain Village is hiring a Front Desk Supervisor to lead the guest experience, manage check-ins/check-outs, and guide the front desk team with warmth and efficiency. The position offers $25.00 per hour and a competitive compensation package.

The role requires 2+ years of hotel reception experience at a 4- or 5-star property and strong knowledge of Google Apps (Gmail, Calendar, Tasks).

Qualifications

• 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel.
• Extensive knowledge of Google Applications including Gmail, Calendar, Tasks, etc.

Responsibilities

• Oversee check-in and check-out processes efficiently and warmly.
• Supervise front desk staff with guidance and training.
• Monitor and manage room reservations and address discrepancies.
• Resolve guest inquiries promptly while maintaining hospitality.
• Coordinate front desk operations across shifts and staffing.
• Serve as the communication hub between guests and other departments.
• Maintain records of guest interactions and generate management reports.

Skills

Hotel front desk experience

Tools

Google Applications (Gmail, Calendar, Tasks)

Job description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

Poised to become the most exclusive private ski and social club in the Rocky Mountains, Crest Club is redefining the ski-in/ski-out experience in the heart of Telluride’s Mountain Village. Perched at 9,545 feet, Crest Club makes its debut at the five-star Madeline Hotel & Residences, offering unparalleled amenities and state-of-the-art slopeside facilities, creating the ultimate basecamp for adventure.

The targeted compensation rate for this full-time year-round position is $25.00 per hour. The position offers a competitive compensation package presented by Auberge Collection.

Job Description

Embark on a rewarding journey as a Front Desk Supervisor, where you'll be the linchpin of our guest experience, ensuring smooth check-ins, personalized service, and efficient problem resolution. In this pivotal role, your leadership will set the tone for our front desk team, creating an atmosphere of hospitality and warmth that leaves a lasting impression on every guest.

• Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making.

Qualifications

• 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel
• Extensive knowledge of Google Applications including G-mail, Calendar, Tasks, etc.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residencecomplies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

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