Food & Beverage Supervisor

Auberge Resorts Collection; Northern (KY); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Madeline Hotel & Residences, part of Auberge Collection, seeks a Food & Beverage Supervisor to ensure guest satisfaction through exceptional offerings. You will oversee daily floor operations, maintain menu knowledge, and guide the team to deliver superior service.

The role requires knowledge of wine and spirits, the ability to train staff, and flexibility to work weekends/holidays at the Telluride property, with English proficiency and state requirements to serve alcohol.

Qualifications

• Two years of upscale food service experience preferred.
• Strong knowledge of wine and spirit service.
• Basic computer skills.

Responsibilities

• Act as an ambassador for the hotel's values, fostering teamwork and service excellence.
• Train and mentor staff on training calendars, sequence of service, and menu descriptions.
• Ensure the highest level of guest service in restaurant and bar areas; monitor arrivals/departures and VIPs.
• Oversee daily operations of the Food & Beverage department, maintaining service standards.
• Maintain expert-level knowledge of liquor brands, wines, champagnes, and menu items.
• Ensure staff adherence to schedules and coordinate breaks.
• Lead daily line-ups and communicate with the Director of Outlets.

Skills

Upscale food service

Wine & spirit service

Basic computer skills

English communication

Education

High school diploma

Job description

Company Description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

The targeted compensation rate for this full time year round, non‑exempt position is $25/hour. The position offers a competitive compensation package presented by Auberge Collection.

Job Description

In the role of Food & Beverage Supervisor, the primary goal is to ensure the satisfaction of hotel guests through exceptional food and beverage offerings. Responsibilities include overseeing daily floor operations, maintaining knowledge of all menu offerings and quality standards, and providing guidance to the team.

• Act as an ambassador for the hotel's values, fostering a culture of teamwork and service excellence. Train and mentor staff on various aspects, including training calendars, sequence of service, and menu descriptions.
• Ensure the highest level of guest service is consistently delivered in restaurant and bar areas. Monitor house count, arrivals/departures, VIPs, handling all guest complaints to ensure satisfaction.
• Oversee daily operations of the Food and Beverage department, ensuring exceptional service standards are maintained.
• Maintain expert-level knowledge of liquor brands, wines, champagnes, and food menu items.
• Ensure staff adherence to schedules and coordinate breaks
• Lead daily line‑ups, and maintain communication with the Director of Outlets.

Qualifications

• Two years of upscale food service experience preferred.
• Strong knowledge of wine and spirit service.
• Basic computer skills.
• High school graduate. Ability to communicate in English.
• Must be of minimum age to serve alcohol.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Additional Information

About Auberge Collection

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residencecomplies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge