FRONT DESK

ExplorUS; South Lake Tahoe (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401K plan for seasonal and year-round

Paid sick time

Medical, Vision, Dental

Employee parking on site

Employee discounts

Transfer opportunities within ExplorUS

Job summary

ExplorUS in South Lake Tahoe is seeking a Front Desk team member for Camp Richardson Hospitality LLC's guest services. You will handle reservations, check-ins/check-outs for hotel, cabins, inn, and Rich House, and act as a key information resource about local parks and attractions.

The role is year-round, on-site, with no housing provided; requires a high school diploma and at least one year of front desk experience, preferably in a resort or national park.

Qualifications

• High school diploma or equivalent.
• 1 year front desk experience; resort or National Park preferred.
• Strong communication and customer service skills.

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
• Keep front and back-office areas organized and clean at all times
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Work with housekeeping to ensure rooms are cleaned and prepped in a timely manner
• Perform room and cabin checks before check ins using assgined checklist
• Promptly and professionally handle all incoming phone calls and guest inquiries
• Other duties per Duties Checklist and as assigned

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Tools

Room Master system

Microsoft Office

Job description

Camp Richardson Hospitality LLC offers employees the opportunity to work in an iconic location on the shores of beautiful South Lake Tahoe. This historic resort is more than a workplace; it's a community and that's what we're all about. We hope that you'll join us in creating a treasured and unforgettable work experience while enhancing your skills and growing in the direction of your dreams.

Title:

Front Desk

Location:

Hotel

Reports To:

Lodging Supervisor

Pay Rate:

$18 or DOE

Housing:

No housing provided

This is a year-round role!

Summary Of Position

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs for hotel, cabins, inn, and the Rich House. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and ***escalate*** to management when necessary
• Keep front and back-office areas organized and clean at all times
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Work with housekeeping to ensure rooms are cleaned and prepped in a timely manner
• Perform room and cabin checks before check ins using assgined checklist
• Promptly and professionally handle all incoming phone calls and guest inquiries
• Other duties per Duties Checklist and as assigned

Position Requirements

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of shifts
• Ability to work independently and problem solve
• Ability to work cross functionally with other departments
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge And Experience

• Education: High school diploma or equivalent
• Experience: Minimum 1 (one) year front desk experience; minimum 1 (one) year working in a resort or National Park preferred

Company Benefits

• 401K plan for seasonal and year-round employees, with company matching after 1 year
• 56 hours of paid sick time which can also be used as PTO
• Medical, Vision, Dental, Pet Insurance for year-round employees
• Employee parking on site
• Competitive pay rates
• Employee Assistance Program
• Returning seasonal job offers
• 50% discount off hotel rooms & camp site (based on occupancy and GM approval)
• 50% discount off retail merchandise (including jewelry)
• 25% off Deli & Convenience
• 50% off meals for a family of four for a special occasion (excludes alcoholic beverages)
• Site 50% discounted meals while on the clock
• Working for ExplorUS which allows ability to transfer to other locations throughout the US

Our Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.