Front Desk Supervisor

Atira Hotels; Schaumburg (IL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Employee room discount

Paid training

Employee assistance program

Job summary

Atira Hotels is seeking a Front Desk Supervisor to support the AGM/FOM in coordinating front office operations and delivering exceptional guest experiences. You will oversee shift activities, assist with guest inquiries, and help achieve revenue and service goals.

The role requires strong leadership, customer service, and accounting awareness, with opportunities to contribute to sales initiatives. Night shifts, weekends, and holidays are part of the schedule.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school.
• Six months to one year of related experience/training or equivalent combination of education and experience.

Responsibilities

• Coordinate front office activities and support the AGM/FOM.
• Supervise daily shift processes and ensure adherence to SOPs.
• Train, direct, and coach front desk team members.
• Ensure accurate billing and financial transactions are processed.

Skills

Leadership

Communication

Customer Service

Attention to Detail

Organization

Computer Skills

Accounting Knowledge

Education

Associate's degree or equivalent

Job description

Join the Atira Hotels Family and Build a Legacy of Hospitality!

Reports to:

Assistant General Manager (AGM) / Front Office Manager (FOM)

• Job Type:Full-time
• Pay:$20 - $23 per hour
• Schedule:8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview

The Front Desk Supervisor coordinates front office activities and provides support to the AGM/FOM. This role ensures smooth operations, excellent customer service, and accurate financial processes.

Key Responsibilities

• Customer Service and Operations:
• Always ensure outstanding customer care.
• Maintain a friendly, cheerful, and courteous demeanor.
• Answer inquiries regarding hotel policies, services, and reservations.
• Use suggestive selling techniques to increase occupancy and revenue.
• Supervise daily shift processes and ensure team adherence to standard operating procedures.
• Resolve customer issues promptly and efficiently.
• Team Supervision and Training:
• Train, direct, and coach front desk team members.
• Maintain high levels of customer satisfaction and service quality.
• Ensure all billing instructions and financial transactions are accurately processed.
• Cover front desk shifts as needed.
• Administrative and Logistical Tasks:
• Correspond with group and travel agents regarding special requests.
• Assist with sales and marketing efforts.
• Allocate rooms based on guest preferences and special requests.
• Maintain updated front office and hotel logbooks.
• Participate in hotel committees and task force assignments.
• Perform other duties as assigned by AGM/FOM.
• Financial and Operational Controls:
• Control cash transactions and maintain responsibility for personal bank.
• Ensure billing instructions are verified, and all necessary supporting documents are attached.
• Adhere to company credit limit policies.
• Cross-check all billing instructions for accuracy.
• Perform any other tasks/duties as assigned by the manager/ supervisor.

Qualifications

• Education/Experience:
• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training; or equivalent combination of education and experience.
• Previous hotel front desk experience required.
• Skills and Qualities:
• Strong leadership, communication, and customer service skills.
• Attention to detail and organizational ability.
• Proficiency in computer skills and accounting knowledge.
• Ability to work in a fast-paced environment and handle stressful situations.
• Comfortable speaking to guests and conducting meetings.
• Working Conditions:
• Required to work nights, weekends, and holidays.
• Must be on call when away from work.
• Employee assistance program
• Employee hotel room discount
• Paid training

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:

Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.