Front Desk Agent

Atira Hotels; Stevensville (MI); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Employee assistance program

Employee hotel room discount

Paid training

Job summary

Atira Hotels in Stevensville, MI is seeking a Part-time Front Desk Agent to deliver friendly service, manage reservations, and maintain guest relations. Responsibilities include check-ins/outs, processing payments, and providing accurate information.

You should have a high school diploma or equivalent and experience in customer service and data entry; strong typing, communication, and organizational skills are essential. Competitive hourly pay $15–$16 with benefits and paid training.

Qualifications

• Education: High school graduate or equivalent.
• Experience: Customer service and data entry preferred.
• Skills: Excellent communication and public relations; fast and accurate typing.

Responsibilities

• Reservation Management: handle reservations via phone, fax, and mail and enter into system.
• Customer Service: check in/out guests, process payments, inform about policies.
• Professional Relations: maintain guest relationships and coordinate with Accounting on credits.
• General duties: safeguard guest information and assist as needed.

Skills

Excellent communication

Public relations

Well organized

Attention to detail

Typing skills

Education

High school diploma or equivalent

Tools

PC

Calculator

Office equipment

Job description

\"Join the Atira Hotels Family and Build a Legacy of Hospitality!\"

• Work Location:Fairfield Inn & Suites Stevensville - 4408 Red Arrow Hwy, Stevensville, MI 49127


• Job Type: Part -time


• Pay: $15 - $16 per hour

Job Overview

The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues.

Key Responsibilities

• Reservation Management:
  
  
  
  • Receive and process reservations via phone, fax, and mail.
  
  
  • Enter reservations into the computer system and provide additional information.
  
  
  • Verify pricing, discounts, and billing information, and notify customers of room features and availability.
  
  
  • Maintain reservation files and resolve related problems.
  
  
  • Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
  
  
  
  


• Customer Service:
  
  
  
  • Check in and out guests efficiently.
  
  
  • Process customer payments and post applicable charges.
  
  
  • Inform customers of credit holds and conduct customer surveys.
  
  
  • Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
  
  
  • Keep customers informed of company policies, procedures, and account statuses.
  
  
  
  


• Professional Relations:
  
  
  
  • Maintain the company’s professional reputation by providing superior customer service.
  
  
  • Assist and support area personnel as needed.
  
  
  • Coordinate with the Accounting Department regarding customer credit status.
  
  
  • Keep management informed of area activities and significant problems.
  
  
  • Effective working relations with company personnel.
  
  
  • Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
  
  
  
  


• Perform any other tasks/duties as assigned by the manager/ supervisor.

Qualifications

• Education/Certification: High school graduate or equivalent.


• Experience: Customer service and data entry experience preferred.


• Skills/Abilities:
  
  
  
  • Excellent communication and public relations skills.
  
  
  • Well organized and attentive to detail.
  
  
  • Willingness to assist others.
  
  
  • Strong typing abilities and proficiency with PC, calculator, and office equipment.
  
  
  
  


• Employee assistance program


• Employee hotel room discount


• Paid training

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!


• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.


• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.


• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.


• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:

Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.