Front Desk Supervisor

Sheraton Pittsburgh Hotel at Station Square; San Rafael (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Services Administrator to oversee daily operations of the guest services department. This role is pivotal in ensuring exceptional guest experiences through effective planning and employee development. The ideal candidate will lead reservation efforts, manage financial transactions, and resolve guest concerns promptly. This position offers a dynamic environment where your contributions will enhance guest satisfaction and operational efficiency. Join a forward-thinking team committed to delivering outstanding service and fostering a positive workplace culture.

Benefits

401(k)

Dental Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Experience in hotel operations or guest services is required.
• Strong computer and math skills are essential.

Responsibilities

• Maintain high standards of quality guest service.
• Develop and manage financial and operational plans aligned with hotel goals.

Skills

Guest Service Excellence

Financial Management

Communication Skills

Problem Solving

Computer Proficiency

Education

High School Diploma

Additional Education

Tools

Office Software

Accounting Software

Job description

Job Summary:The Guest Services Administrator is responsible for overseeing the daily operations of the guest services department. This role ensures exceptional guest experiences through effective planning, employee development, and adherence to financial and service standards.

Key Responsibilities

Administration

• Maintain high standards of quality guest service.

• Develop and manage financial and operational plans aligned with hotel goals.

• Achieve budgeted revenue and expense targets while maximizing profitability.

• Lead reservation efforts to optimize occupancy and average daily rate.

• Ensure proper procedures for financial transactions, credit control, and guest security.

• Resolve guest concerns in a courteous and timely manner.

• Use office and accounting software accurately.

Support & Reporting

• Communicate clearly and effectively in English with guests, associates, and vendors.

• Assist in preparing statistical reports and presentations as needed.

• Report information accurately and support the accounting department as necessary.

• Follow all hotel policies and procedures and support accountability within the team.

• Attend all required meetings.

Professionalism & Communication

• Maintain a professional appearance and demeanor at all times.

• Stay calm and adaptable under pressure.

• Take responsibility for personal development and growth.

• Communicate the hotels mission and values clearly to others.

• Resolve conflicts respectfully and maintain positive working relationships.

Physical Requirements

• Must be able to lift and pull up to 20 pounds.

• Perform physical tasks such as bending, pushing, stooping, reaching, and using manual dexterity.

• Capable of hearing, writing, and typing for extended periods.

Qualifications

• High school diploma or equivalent; additional education preferred.

• Experience in hotel operations or guest services is required.

• Strong computer and math skills.

• Knowledge of hotel departments and applicable health, safety, and legal regulations.

• Ability to obtain any required licenses or certificates.

• CPR certification required; First Aid training preferred.

• Additional language skills are a plus.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality