Front Desk Supervisor

Pendry Hotels & Resorts; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Montage International is seeking a Front Office Supervisor to manage day-to-day guest reception, reservations and concierge operations in a luxury hotel setting. You will partner with leadership to drive profitability and guest satisfaction, while guiding the team to deliver exceptional service.

Ideal candidates have at least four years in guest services and two to three years of hotel supervision, with strong Microsoft Office skills and experience with Opera, BirchStreet, HotSOS or Rex.

Qualifications

• Bachelor's degree required.
• Minimum four years in customer service.
• Two to three years of hotel supervisory experience.
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook.
• Luxury hotel experience preferred.
• Birchstreet, HotSOS and Rex experience preferred.

Responsibilities

• Support department operations and provide direct guest service, leading by example.
• Oversee arrival and departure experiences and exceed guest expectations.
• Help create and implement profit and flow-through strategies.
• Review daily financial and labor reports and adjust operations to meet budgets.
• Assist in trainings, recruiting and pre-shift initiatives.
• Assist in associate engagement, scheduling, payroll, counseling and quarterly meetings.
• Support life-safety systems and emergency preparedness.

Skills

Customer service

Leadership

Hotel operations

Staff development

Education

Bachelor's Degree

Tools

BirchStreet

HotSOS

Rex

Opera

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The Front Office Supervisor is responsible for assisting theDirector of Front Officein managing the day-to-day operations forguest reception, guest services, reservations, and concierge;including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Supporting the department operation and providing direct service to guests as needed, leading by example
• Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Assisting in creating and implementing profit and flow-through enhancing strategies and programs
• Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
• Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
• Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Supporting the hotel's life-safety systems and being prepared at all times for emergency situations

QUALIFICATIONS

• Bachelor’s Degree required
• Minimum of four (4) years’ experience in customer service
• Two (2) to three (3) years of hotel supervisory experience
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur
• Luxury hotel experience strongly preferred
• Knowledge and experience in using Birchstreet, HotSOS and Rex preferred

PHYSICAL REQUIREMENTS

Position requires walking and giving direction most of the working day.Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.Must be able to lift up to 25 lbs. on a regular and continuing basis.Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.