Guest Reception Manager

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Montage Hotels & Resorts in Bluffton, SC is seeking a Guest Reception Manager to oversee front desk and PBX operations, ensuring flawless guest experiences in line with our luxury standards.

The role requires strong leadership, a background in hospitality, and proficiency with property management systems. You will mentor staff, handle guest inquiries, and maintain the highest levels of service while supporting hotel financial performance.

Qualifications

• Minimum of 1 year experience in a similar role.
• 2 years hotel experience, preferably in front of the house and guest relations.
• High School diploma; college degree preferred.
• Full knowledge of front desk operations.
• Working knowledge of computers.
• Excellent communication skills, both written and spoken.
• Guest relations training.
• Property management system experience preferably Opera and/or ResortSuite.
• Current CPR and first aid certification.
• Ability to understand guest problems and find solutions.
• Ability to maintain discretion and diplomacy while performing job duties.

Responsibilities

• Monitor service standards in all areas of the operation in keeping with the highest guest expectations.
• Handle all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
• Direct, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
• Maximizing the financial performance of the hotel by providing the highest possible guest service and product
• Performing management duties in the absence of all other managers
• Troubleshooting guest and employee issues
• Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently

Skills

Excellent communication skills

Guest relations training

Ability to remain calm and diplomatic

Positive guest relations

Interdepartmental collaboration

Problem-solving & multitasking

Education

High School diploma; college degree preferred

Tools

Opera PMS

ResortSuite

Front desk software

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Guest Reception Manager

Summary

The Guest Reception Manager is responsible for the management of all aspects of the Front Desk and PBX functions in accordance with hotel standards.

Essential Functions

Duties include, but are not limited to:

• Monitoring service standards in all areas of the operation in keeping with the highest guest expectations


• Handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty


• Directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff


• Maximizing the financial performance of the hotel by providing the highest possible guest service and product


• Performing management duties in the absence of all other managers


• Troubleshooting guest and employee issues


• Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently

Qualifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

• One year experience in a similar position.


• Two years hotel experience, preferably in front of the house and guest relations.


• High School graduate, college degree preferred.


• Full knowledge of front desk operations.


• Working knowledge of computers.


• Excellent communication skills, both written and spoken.


• Guest relations training.


• Property management system experience preferably Opera and/or ResortSuite.


• Current CPR and first aid certification.


• Ability to understand guest problems and find solutions.


• Ability to use good judgment and maintain discretion and diplomacy while performing job duties.


• Ability to promote positive relations with guests, staff and vendors.


• Ability to remain calm, courteous and helpful.


• Ability to think clearly and quickly.


• Ability to prioritize, organize and follow-up.


• Ability to maintain confidentiality of all guests and inn information.


• Ability to work cohesively with all departments.


• Ability to communicate verbally by phone, radio, pager, in person and in writing.

Physical Requirements

Must be able to lift and carry up to 50lbs, walk long distances in all types of terrain, stand for extended periods of time. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to ascend and descend stairs, input and retrieve computer data.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.