Front Desk Supervisor

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401K

Tuition Assistance

Room Discounts

Training & Development

Career Advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in Raleigh, NC to lead a welcoming guest experience at the hotel front desk. The role emphasizes proactive leadership, guest service excellence, and adherence to Concord standards.

Starting pay is $18.00 per hour, with opportunities for growth within the organization. The ideal candidate will have high school education, leadership experience, and the ability to work weekends and holidays while maintaining a courteous, punctual

Qualifications

• Experience in a Leadership Role.
• Must work weekends and holidays.
• Be courteous and respectful to guests, clients, co-workers.
• Be punctual, reliable and flexible with scheduling.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Skills

Leadership

Punctual

Flexibility

Customer service

Education

High School (Required)

Job description

Description

We are hiring a Front Desk Supervisor! $18.00hr

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Responsibilities:

Provide the highest quality of service to the customer at all times.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handles special requests.

Monitor room availability and offer AGM and GM assistance in yield management and restrictions.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Starting Pay: $18.00 per hour

Education

• High School (Required)

Experience

• Preferred

  Starting Pay: $18.00 per hour

• Required

  Experience in a Leadership Role.

• Preferred

  Hospitality Industry Experience Preferred.

• Preferred

  Marriott Experience Preferred.

• Required

  This position requires you to work weekends and holidays.

• Required

  Be courteous and respectful to guests, clients, co-workers.

• Required

  Be punctual, reliable and flexible with scheduling according to business needs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality