Front Desk Supervisor

crestline-external; Golden (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and Welfare plans

401k Savings Plan with Company Match

Travel Discounts

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Supervisor to oversee the front desk, ensuring high guest service, smooth check-in/check-out, and accurate account handling. The role requires coordinating with housekeeping and maintenance to resolve guest issues and maintaining orderly lobby areas.

The position emphasizes supervisory duties, cash handling, and training new associates while upholding hotel SOPs and emergency procedures. This is an on-site role at our Golden, CO property.

Qualifications

• Two to three years of supervisory experience preferred, with at least one year at the front desk.
• High School Diploma or GED is required.
• Basic computer skills are required.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify guest credit and establish payment method.
• Coordinate with housekeeping or maintenance for reported issues.
• Make and confirm reservations.
• Issue room keys and provide escort instructions to bellhops.
• Maintain records of room availability and guest accounts.
• Post charges and collect payments; balance at shift end.
• Record guest comments and refer issues to management when needed.
• Answer inquiries about services or directions and offer recommendations.
• Keep lobby and public areas clean and stocked.
• Plan, schedule, and supervise staff work as needed.
• Inform housekeeping when rooms are ready for cleaning.
• Assist in training new associates and ongoing cash-handling training.
• Ensure staff are familiar with emergency procedures.
• Balance shift and complete the end-of-shift checklist.
• Greet guests warmly and handle questions within empowerment guidelines.

Skills

Supervisory experience

Front desk experience

Basic computer skills

Education

High School Diploma or GED

Job description

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.

Key Duties & Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
• Assists in training of new associates and maintains constant training of agents as cashiers.
• Ensures all members of the staff are completely familiar with all hotel emergency procedures.
• Works with desk agents to balance at end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Education and Experience

• High School Graduate or General Education Degree (GED).
• Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location. *No application deadline. All positions posted on on-going basis until filled