Front Desk Supervisor

The Rittenhouse; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Supervisor to lead front desk operations and enhance guest experiences. This role offers a clear career path from Assistant Front Office Manager to higher management positions. You will be responsible for supervising staff, resolving guest issues, and ensuring operational excellence. If you have a passion for hospitality and a commitment to quality service, this is an exciting opportunity to grow your career in a dynamic environment.

Qualifications

• 1 to 3 years of experience in hospitality management.
• Preferred degree in hospitality or related field.

Responsibilities

• Supervise front desk operations to ensure guest satisfaction.
• Handle staff training, scheduling, and guest complaints.

Skills

Guest Service Management

Staff Training

Conflict Resolution

Bookkeeping

Education

Associate’s Degree

Bachelor’s Degree

Job description

Join to apply for the Front Desk Supervisor role at The Rittenhouse.

Opportunity: Front Desk Supervisor

• Supervise front desk operations in accordance with established guest service, quality, and sustainability standards.
• Grow your career path from Assistant Front Office Manager to Front Office Manager, then to Assistant General Manager.
• Responsibilities include interviewing, training, scheduling, coaching staff, resolving guest complaints, increasing guest satisfaction, overseeing operations, bookkeeping, reservations, and promoting brand programs.
• Ensure cleanliness and safety, follow sustainability practices, and perform other duties as assigned.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience.

Work Environment and Context

• Varied work schedule, including holidays and weekends.
• Physical requirements include standing, walking, lifting up to 25 pounds, and other mobility tasks.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hotels and Motels