Front Desk Supervisor

Woodbury Corporation; Lincoln (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Front Desk Supervisor to ensure guest satisfaction and manage front desk operations. This entry-level management role involves training staff, maintaining financial controls, and ensuring a high standard of service. The ideal candidate will be proactive in addressing guest needs and fostering a friendly atmosphere. The position requires flexibility to work nights and weekends, contributing to a well-organized and clean hotel environment.

Benefits

401(k) matching

Employee discounts

Paid time off

Qualifications

• Entry level position with management responsibilities.

Responsibilities

• Ensure guest satisfaction and manage front desk operations.
• Train staff and maintain financial controls.
• Handle safety hazards and maintain hotel organization.

Job description

Join to apply for the Front Desk Supervisor role at Woodbury Corporation.

The Front Desk Supervisor is responsible for the success of the front desk, ensuring guest satisfaction and product quality standards are met, and managing all hotel areas according to Courtyard by Marriott standards to promote a friendly atmosphere of superior guest service and product quality. The role involves demonstrating exemplary performance for staff to follow.

Benefits:

• 401(k) matching
• Employee discounts
• Paid time off

Responsibilities include:

Guest Service

• Maintaining guest service as the core philosophy of the hotel
• Responding promptly to guest needs and ensuring guest satisfaction
• Developing added-value customer service programs
• Empowering staff to deliver responsive guest assistance
• Meeting or exceeding guest satisfaction scores
• Ensuring all shift checklists and callbacks are completed
• Remaining highly visible and available to guests
• Handling credit card and account disputes

Front Desk Management

• Acting as manager on duty and managing front desk operations
• Training staff in check-in/check-out, telephone procedures, and hotel amenities
• Ensuring financial controls and accurate reporting
• Maintaining supplies and staffing shifts

Safety and Security

• Recognizing and correcting safety hazards
• Following key control policies

General Duties

• Maintaining professionalism and punctuality
• Working nights, weekends, and special event shifts
• Keeping the hotel organized and clean

For questions, please call Jesse Genrich at [phone].

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management