Front Desk Supervisor Overnight

Omni Hotels and Resorts; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Omni Hotels & Resorts is looking for an Overnight Front Desk Supervisor at Barton Creek Resort & Spa. This role involves ensuring guest satisfaction, managing front desk operations, and training new staff. Ideal candidates will have prior experience in hospitality and a strong focus on customer service.

Qualifications

• Previous experience in a four-diamond or convention resort preferred.
• At least one year in a front office position required.

Responsibilities

• Ensure guests are checked in and out courteously and professionally.
• Train new associates and manage the desk in the absence of the Assistant Manager.

Skills

Customer Service

Cash Handling

Tools

Synergy

Microsoft Office

Epitome

Nucleus

Vision

GoConcierge

Job description

Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent, and self-motivated team of associates who work together to uphold the company's high standards. If you seek an environment emphasizing teamwork and individual excellence, this is the place for you.

Associates at Omni Barton Creek enjoy a dynamic and exciting work environment, comprehensive training, mentoring, and the pride of working for a company known for exceptional service. We foster a culture of respect, gratitude, and empowerment daily. If you are friendly, motivated, and passionate about serving others, Omni Barton Creek could be your ideal workplace.

Job Description

Omni Hotels & Resorts is seeking an Overnight Front Desk Supervisor for the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating memorable customer experiences, and value the structure and benefits of working with a hotel company, you'll enjoy working with Omni!

We are proud to be ranked among the best resorts in Texas: Top 5 Resorts in the Southwest by Conde Nast Traveler and Top 5 Resorts in Texas by Travel + Leisure World's Best Awards 2024.

The Overnight Front Office Supervisor's role is to ensure guests are checked in and out courteously and professionally, maintaining four-star/four-diamond standards. The supervisor will also handle guest issues and escalate as needed.

Responsibilities

1. Thoroughly understand all check-in policies and procedures.
2. Handle various guest scenarios effectively.
3. Be familiar with all technical equipment related to the Front Desk.
4. Know all hotel facilities and offerings.
5. Understand the impact of all departments on the Front Desk.
6. Train new associates.
7. Be familiar with shift checklists and manage the desk in the absence of the Assistant Manager.
8. Perform rooms control duties.
9. Have broad knowledge of Epitome, Synergy, and Vingcard systems.
10. Be familiar with all reservation special packages.
11. Understand radio codes and emergency procedures.

Qualifications

1. Previous experience in a four-diamond or convention resort preferred.
2. At least one year in a front office position required.
3. High propensity for excellent customer service.
4. Previous cash handling experience.
5. Ability to stand for prolonged periods.
6. May require working overnight shifts.
7. Computer skills including Synergy, Nucleus, Epitome, Vision, GoConcierge, and Microsoft Office.

Omni Hotels & Resorts is an equal opportunity employer—veterans and individuals with disabilities are encouraged to apply. The EEO is the Law poster and its supplement are available via the following links: EEOC is the Law Poster and OFCCP's Pay Transparency Nondiscrimination policy statement. For assistance applying, contact [e-mail].