Front Desk Supervisor Location: NE-Lincoln-68508 Post Date: 07-24-24 Department: Front Office

Woodbury Corp.; Lincoln (NE); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Supervisor to manage front desk operations and ensure guest satisfaction. The role involves training staff, maintaining hotel standards, and producing financial reports. Ideal candidates will have strong leadership skills and a commitment to customer service.

Benefits

401(k) matching

Employee discounts

Paid time off

Qualifications

• Experience in hotel management or front desk operations.
• Strong communication and customer service skills.

Responsibilities

• Oversee front desk operations and staff training.
• Ensure guest satisfaction and manage hotel standards.
• Produce financial reports and maintain safety protocols.

Skills

Guest Service

Leadership

Financial Control

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Paid time off

Front Desk Supervisor

The Front Office Supervisor is responsible for the success of the front desk, ensuring that guest satisfaction and product quality standards are met, and managing all areas of the hotel according to Courtyard by Marriott standards to create a friendly atmosphere of superior guest service and product quality. The supervisor should display exemplary performance for staff to follow.

GUEST SERVICE

• Maintain guest service as the core philosophy of the hotel
• Respond promptly to guests’ needs, demonstrating a commitment to guest satisfaction
• Develop added-value customer service programs
• Empower front desk staff to deliver guest service by encouraging and rewarding responsive assistance
• Meet or exceed hotel guest satisfaction measures (GSS Scores)
• Ensure hotel standards and services contribute to consistent guest experiences
• Complete all shift checklists and call backs
• Remain highly visible and available for guests at all times
• Follow proper procedures for guest safety and security, including handling credit disputes

FRONT DESK MANAGEMENT

• Act as manager on duty and oversee front desk operations
• Ensure staff are trained in check-in/check-out, telephone procedures, hotel amenities, and computer systems
• Train staff in financial control procedures for cash, vouchers, inventories, and receivables
• Produce accurate financial reports on time
• Demonstrate confidence, energy, and enthusiasm
• Engage in continuous training and professional development
• Keep front desk supplies stocked and shifts filled, including night audit shifts

SAFETY AND SECURITY MANAGEMENT

• Assist in recognizing and correcting safety hazards
• Follow policies and procedures for key control and safety

GENERAL DUTIES

• Maintain a professional appearance and demeanor
• Manage time effectively to complete tasks
• Be punctual for shifts and meetings
• Work nights, weekends, overnight shifts, and special events as needed
• Maintain an organized and clean work environment

For questions, please call Jesse Genrich at [phone].