Front Desk Supervisor

Davidson Hospitality Group; Kansas City (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel in Kansas City is seeking a Front Desk Supervisor to enhance guest experiences and oversee front desk operations. With a focus on exceptional service and team leadership, this role offers a unique opportunity to grow within a vibrant hospitality environment.

Benefits

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Tuition Reimbursement

401K Match

Qualifications

• Six months Front Desk experience preferred.
• Fluency in English required.
• Flexible availability including nights and weekends.

Responsibilities

• Supervise front desk operations and guest services.
• Lead and motivate the front desk team.
• Handle guest inquiries and special requests.

Skills

Cash handling

Communication

Customer service

Computer skills

Education

High School graduate or G.E.D. equivalent

Job description

Property Description

The Fontaine, A Kansas City Hotel, is a trendy and upscale boutique hotel located in the heart of Kansas City, MO, offering an exciting and vibrant work environment for job applicants seeking a career in hospitality. Joining the team at The Fontaine means being part of a property known for its contemporary design, exceptional service, and unique guest experiences. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and dynamic career path. The Fontaine is dedicated to creating a culture that values creativity, innovation, and personalized guest interactions. Employees can expect to work in a modern and stylish environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Fontaine presents an exciting opportunity to be part of a cutting-edge hotel that is redefining hospitality in Kansas City.

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork. Apply now and become an integral part of our hotel/resort's success story!

Key Responsibilities:

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Join our team as a Front Desk Supervisor and take your hospitality career to new heights. Apply now and be part of our hotel's commitment to delivering exceptional guest experiences. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests.

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.