Front Desk Supervisor

KMG Hotels; Olathe (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel is seeking a Front Office Supervisor who will ensure a smooth experience for guests from check-in to check-out. The ideal candidate will be proactive in handling guest requests and operational tasks, creating a professional environment. This role requires strong communication skills and previous hotel experience, along with the ability to manage physical demands throughout the shift.

Qualifications

• High school diploma or equivalent required.
• Previous hotel-related experience preferred.
• Ability to lift and carry up to 40 pounds occasionally.

Responsibilities

• Deliver a wide range of services guiding guests through their stay.
• Address guest requests and processing operational needs.
• Maintain confidentiality and uphold quality standards.

Skills

Customer Service

Communication

Problem Solving

Education

High school graduate or equivalent

Job description

Job Details:

• Our Front Office Supervisor will take the initiative to deliver a wide range of services that guide guests and our team through their entire stay.
• They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Front Office Supervisor makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
• Front Office Supervisor will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
• Doing all these things well (and other reasonable job duties as requested) is critical for Front Office Supervisor – to get it right for our guests and our business each and every time.

PREREQUISITES:

• Education: High school graduate or equivalent.
• Experience: Previous hotel-related experience desired.
• Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.