Front Desk Supervisor

Hilton President Kansas City; Kansas City (MO); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Travel benefits

Paid time off

401k matching

Medical insurance

Dental insurance

Vision insurance

Job summary

Hilton President Kansas City is seeking a Front Desk Supervisor to lead the front desk team, manage check-in/out processes and ensure smooth lobby operations.

You will train staff, handle guest inquiries and assist with valet services, stepping in for the Front Desk Manager when needed. A strong focus on service, communication and teamwork is essential.

The role offers competitive pay, travel benefits at Hilton properties, paid time off, and a comprehensive benefits package.

Qualifications

• One year front desk experience required.
• Supervisory experience preferred.
• Experience with PEP PMS preferred.

Responsibilities

• Supervise front desk team including scheduling and training.
• Manage guest check-in/out, lobby flow, and reservations.
• Respond to guest inquiries and resolve issues.
• Assist with valet and guest vehicle duties as needed.
• Lead in absence of Front Desk Manager.

Skills

Guest service

Leadership

Communication

Flexibility

Tools

PEP PMS

MS Office

Job description

We believe hospitality makes the world a better place.

We are ambassadors - building connections between our guests and our community. We create a home away from home - enabling our guests to relax, recharge and focus on what they do best. We are proud to be locally owned and operated by Jury Hotel Group.

We are currently seeking a

Front Desk Supervisor

ESSENTIAL FUNCTIONS (other Duties May Be Assigned)

• Supervising front desk team members including assisting with scheduling, assigning work, leading pre-shift meetings and training and developing team members.
• Maintaining front office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and reservations.
• Responding to guest inquiries and resolving guest issues and complaints. Assisting team members in resolving more complicated guest issues and complaints.
• Assisting with valet services and driving guest vehicles, as needed.
• Taking on a lead role in the absence of the Front Desk Manager.

QUALIFICATIONS

• One year or more of hotel front desk experience is required.
• Previous front desk supervisory experience is strongly preferred.
• Previous experience with PEP property management system is strongly preferred.

ABILITIES

• Ability to work a flexible schedule, including days, evenings, weekends and holidays to meet business needs.
• Ability to demonstrate proficiency in typing and using computer software, including the Microsoft Office suite.
• Ability to communicate effectively in English in writing and orally.
• Ability to stand and walk for the majority of the shift.
• Ability to lift up to 50 lbs unassisted to handle guest baggage - ability to lift greater than 50 lbs with assistance.
• Ability to be highly visible and interact with guests for the entirety of the shift.

BENEFITS

• Competitive pay - with the opportunity for annual reviews and increases.
• Travel benefits at Hilton properties around the world for you and your friends and family.
• Paid time off for vacations, holidays and other personal concerns.
• Comprehensive benefits package - including medical, dental and vision insurance programs.
• 401k program with a competitive company match.

Diversity makes us stronger. We welcome all qualified applicants. If you require accommodation to complete the application and/or interview process, contact Human Resources at [phone].

The Hilton President Kansas City and Jury Hotel Group (collectively the Company) is an equal opportunity employer. The Company does not discriminate in employment on the basis of race, color, age, sex, sexual orientation, gender, gender identity, religion, national origin (including ancestry), pregnancy, genetic information (including family medical history), physical or mental disability, military or veteran status, familial status, citizenship and/or immigration status or any other protected class, in accordance with applicable federal, state, and local laws.