Front Desk Agent

Hilton President Kansas City; Kansas City (MO); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Travel benefits at Hilton properties

Paid time off

Medical, dental and vision insurance

401k with company match

On Demand Pay

Job summary

Hilton President Kansas City is seeking a Front Desk Agent for a full-time position. You will manage check-ins/outs, guest inquiries, reservations and concierge-style service to ensure guest satisfaction.

The role requires a friendly, professional presence, ability to work a flexible schedule, and proficiency with the PEP PMS. Competitive pay and benefits are provided.

Qualifications

• One year or more of hotel front desk experience is preferred.
• One year or more of experience with PEP property management system is strongly preferred.
• Hilton Hotels experience is preferred.

Responsibilities

• Managing the pre-arrival process, including assigning guest rooms, communicating with guests through text messaging and telephone and coordinating special needs or requests.
• Providing service to guests, including checking in and out, managing lobby traffic and flow, assisting with luggage, providing telephone operator services and taking reservations.
• Responding to guest inquiries and resolving guest issues and complaints.
• Maintaining an accurate accounting of all cash, charges and receipts.
• Assisting with valet, shuttling guests and baggage handling as needed.

Skills

Typing

Microsoft Office

English communication

Guest interaction

Mobility/standing

Tools

PEP PMS

Job description

We believe hospitality makes the world a better place.

We are ambassadors - building connections between our guests and our community. We create a home away from home - enabling our guests to relax, recharge and focus on what they do best. We are proud to be locally owned and operated by Jury Hotel Group.

We are currently seeking a

Front Desk Agent

This position is full-time.

ESSENTIAL FUNCTIONS (other Duties May Be Assigned)

• Managing the pre-arrival process, including assigning guest rooms, communicating with guests through text messaging and telephone and coordinating special needs or requests.
• Providing service to guests, including checking in and out, managing lobby traffic and flow, assisting with luggage, providing telephone operator services and taking reservations.
• Responding to guest inquiries and resolving guest issues and complaints.
• Maintaining an accurate accounting of all cash, charges and receipts.
• Assisting with valet, shuttling guests and baggage handling as needed.

QUALIFICATIONS

• One year or more of hotel front desk experience is preferred.
• One year or more of experience with PEP property management system is strongly preferred.
• Hilton Hotels experience is preferred.

ABILITIES

• Ability to work a flexible schedule, including days, evenings, weekends and holidays to meet business needs.
• Ability to demonstrate proficiency in typing and using computer software, including the Microsoft Office suite.
• Ability to communicate effectively in English in writing and orally.
• Ability to stand and walk for the majority of the shift.
• Ability to lift up to 50 lbs unassisted to handle guest baggage - ability to lift greater than 50 lbs with assistance.
• Ability to be highly visible and interact with guests for the entirety of the shift.

Compensation

• $17.00 per hour starting pay.
• $500 bonus after your first 90 days.

Benefits

• Competitive pay - with the opportunity for annual reviews and increases.
• On Demand Pay option gives you flexibility to access a portion of your wages on your schedule.
• Travel benefits at Hilton properties around the world for you and your friends and family.
• Paid time off for vacations, holidays and other personal concerns.
• Comprehensive benefits package - including medical, dental and vision insurance programs.
• 401k program with a competitive company match.

Diversity makes us stronger. We welcome all qualified applicants. If you require accommodation to complete the application and/or interview process, contact Human Resources at [phone].

The Hilton President Kansas City and Jury Hotel Group (collectively the Company) is an equal opportunity employer. The Company does not discriminate in employment on the basis of race, color, age, sex, sexual orientation, gender, gender identity, religion, national origin (including ancestry), pregnancy, genetic information (including family medical history), physical or mental disability, military or veteran status, familial status, citizenship and/or immigration status or any other protected class, in accordance with applicable federal, state, and local laws.