Front Desk Supervisor

Embassy Suites by Hilton Cleveland Rockside; Independence Township (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Sick Time

Paid Vacation

Paid Holidays

Birthday Pay

Life Insurance

401-K

Room discounts

Fast-paced work environment

Travel Perks & Benefits

Recognition & Rewards

Growth Opportunities

Job summary

Embassy Suites by Hilton Cleveland Rockside is seeking a Front Office Supervisor to oversee guest services and the front desk team with attentiveness, courtesy, and friendliness.

The role includes supervising daily tasks, guiding staff toward long-term goals, and ensuring policies are followed to deliver outstanding hospitality.

Qualifications

• Front desk experience required.
• Knowledge of hospitality and hotel operations helpful.
• Ability to problem-solve under stressful situations.
• Refined verbal and written communication skills.

Responsibilities

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to-day operation of the Front Desk and Guest Services.
• Performs other duties as required.

Skills

Front desk experience

Hospitality knowledge

Problem solving under pressure

Verbal and written communication

Professional appearance

Job description

Embassy Suites by Hilton Cleveland Rocksideis looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!

Job Description

Job Summary:

The primary duties of the Front Office Supervisor are to accommodate guests during their stay in an attentive, courteous, and friendly manner, and assist and guide the front office staff in daily duties and long-term goals. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Job Responsibilities:

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to-day operation of the Front Desk and Guest Services.
• Performs other duties as required.

Required Skills/Abilities:

• Previous knowledge of hospitality and hotel operational functions.
• Front desk experience required.
• Ability to problem-solve under stressful situations.
• Refined verbal and written communication skills.
• Professional appearance and demeanor.

Physical Requirements:

• Ability to stand during the entire shift
• Long hours are sometimes required

Benefits include:

• Medical
• Dental
• Vision
• Paid Sick Time
• Paid Vacation
• Paid Holidays
• Birthday Pay
• Life Insurance
• 401-K
• Room discounts
• Fast-paced work environment
• Travel Perks & Benefits
• Recognition & Rewards
• Growth Opportunities

EOE/M/F/Vet Disabilities

Source: Hospitality Online