Front Desk Supervisor

White Lodging; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay

EAP

401(k) match

Vacation/PTO rollover

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Hotel discounts

Growth opportunities

Job summary

White Lodging is seeking a Front Desk Supervisor to lead daily guest services and ensure top-tier experiences across our Charlotte properties. You will oversee shift operations, mentor front desk colleagues, and uphold brand standards in a fast-paced environment.

Ideal candidates bring a guest-focused mindset and adaptability; hospitality experience is preferred but not required. We offer comprehensive benefits, growth opportunities, and access to hotel discounts across the portfolio.

Qualifications

• Deliver outstanding guest service and anticipate guest needs.
• Supervise Front Desk staff and uphold brand standards.
• Adaptability and a positive attitude in a fast-paced environment.
• Hospitality experience preferred but not required.

Responsibilities

• Deliver high-quality guest service and exceed expectations.
• Run shifts by completing checklists and upholding standards.
• Supervise Front Desk staff and ensure brand compliance.
• Oversee the department in the manager's absence.
• Assist with training and cross-training of new associates.
• Handle additional duties to maintain smooth operations.

Skills

Guest service

Leadership

Adaptability

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team.

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team.

Responsibilities:

• Deliver the highest quality of service to guests, anticipating and exceeding their expectations.
• Run the "perfect shift" by ensuring all checklist items are complete and standards are upheld.
• Supervise Front Desk staff and ensure adherence to brand standards.
• Oversee the department in the absence of the Department Manager.
• Perform hourly tasks and operate equipment as needed, while assisting with new associate training and cross-training.
• Handle additional responsibilities as assigned to maintain smooth operations.

What You’ll Bring

• An outgoing personality and positive attitude.
• Adaptability and the ability to work in a fast-paced environment.
• Hospitality experience preferred but not required.

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.