Front Desk Supervisor

Hollywood Beach Marriott; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking During Shift

Free Meal for every shift worked

Hotel Discounts with Marriott and Co.

Friends and Family Discount

Job summary

Hollywood Beach Marriott is seeking a highly organized Front Desk Supervisor to manage daily front desk operations, supervise agents, and ensure guest satisfaction with professional service and warm hospitality. This role emphasizes PM shifts, patience, and proactive problem resolution to maintain seamless guest experiences.

Ideal candidates have front desk or guest services experience in hospitality, with strong communication and multitasking abilities, and a willingness to mentor staff.

Qualifications

• Front desk or guest services experience required
• Strong hospitality orientation and guest-focused mindset
• Ability to supervise and train front desk staff

Responsibilities

• Manage daily front desk operations including check-ins/outs
• Supervise front desk staff and provide training
• Address guest inquiries and resolve complaints promptly
• Maintain accurate guest, reservation, and billing records
• Collaborate with other hotel departments to ensure seamless service
• Implement efficient policies to improve guest experience
• Monitor inventory and supplies for the front desk
• Foster teamwork and outstanding guest service
• Able to work PM shifts

Skills

Customer service

Team supervision

Conflict resolution

Multitasking

Communication

Tools

Hotel management software

Job description

We are looking for highly organized candidatee for the position of Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisor is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

Full Service Marriott Background a plus

In addition to undertaking various procedural and administrative duties, the best Front Desk Supervisor will have tremendous patience when dealing with desk agents and guests. They will accommodate their every need with enthusiasm and poise.

We are a 100+ Nationwide Hotel Company that encourages promoting from within.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking During Shift
• Free Meal for every shift worked
• Hotel Discounts with Marriott and Company Hotels
• Friends and Family Discount

Responsibilities

• Manage daily front desk operations, including check-ins and check-outs, ensuring a smooth and efficient process for guests.
• Supervise front desk staff, providing training and support to enhance guest relations and service quality.
• Address guest inquiries, concerns, and complaints promptly and professionally to ensure high levels of satisfaction.
• Maintain accurate records of guest information, reservations, and billing details.
• Collaborate with other departments to ensure seamless communication and service delivery throughout the hotel or resort.
• Implement policies and procedures that enhance operational efficiency while promoting a positive guest experience.
• Monitor front desk inventory and supplies, placing orders as necessary to maintain adequate stock levels.
• Foster a team-oriented environment that encourages collaboration and excellence in guest service.
• Able to Work PM shifts a must

Experience

• Previous experience in a front desk or guest services role within the hospitality industry is essential.
• Strong background in hospitality management is preferred, with an emphasis on resort or hotel environments.
• Bilingual or multilingual skills are highly desirable to effectively communicate with diverse guests.
• Proficient phone etiquette and customer service skills are required to handle inquiries professionally.
• Demonstrated ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.

Knowledge of hotel management software systems is a plus but not mandatory

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.