Reservation Coordinator

Hilton Dallas/Park Cities; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount on hotel stays

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Hospital indemnity insurance

Employee Referral Bonus Program

Job summary

Hilton Park Cities in Dallas is seeking a Reservation Coordinator to manage guestroom reservations with accuracy and exceptional service. You will work with guests, sales, and operations to ensure bookings align with brand standards and revenue goals.

Responsibilities include processing reservations across channels, managing group blocks, and collaborating with Revenue, Front Office, Sales, and Housekeeping to deliver a seamless guest experience. Weekend/holiday flexibility is required.

Qualifications

• Previous hotel reservations or front office experience preferred; Hilton brand experience strongly valued.
• Knowledge of PEP or other major hotel reservation systems a plus.
• Strong communication and interpersonal skills, both written and verbal.
• High attention to detail, organization, and accuracy.
• Ability to work effectively in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Flexibility to work weekends or holidays as needed.

Responsibilities

• Accurately process individual reservations via phone, email, GDS, and Hilton systems.
• Handle group room blocks, monitor pickup, and manage cut-off dates with Sales and Events.
• Collaborate with Revenue Manager to align rates and inventory with strategies.
• Respond promptly to guest inquiries, requests, and special needs.
• Provide recommendations on room types, packages, and amenities.
• Maintain detailed records of reservations, changes, and guest preferences.
• Ensure compliance with brand standards and property policies.
• Coordinate with Front Office, Sales, and Housekeeping for seamless arrivals and stays.
• Assist revenue optimization by upselling premium room types and amenities.
• Monitor and report reservation trends (corporate, group, leisure).

Skills

Communication

Interpersonal

Attention to detail

Organization

Problem solving

Tools

PEP system

Microsoft Office

Job description

About Hilton Park Cities

The Hilton Park Cities is a 230-room, full-service property located in one of Dallas’s most affluent neighborhoods. Our hotel serves a high volume of business travelers, as well as group bookings and discerning leisure guests, all of whom expect a seamless and elevated hospitality experience.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

Position Summary

The Reservation Coordinator is responsible for managing guestroom reservations with a focus on accuracy, efficiency, and exceptional guest service. This role ensures all reservations—individual, group, and corporate—are processed in alignment with Hilton brand standards and revenue management strategies. The Reservation Coordinator serves as a key point of contact between guests, sales, and hotel operations, ensuring that every booking contributes to an outstanding guest experience.

Key Responsibilities

• Accurately process individual reservations via phone, email, GDS, and Hilton systems.
• Handle group room blocks, monitor pickup, and manage cut-off dates in collaboration with the Sales and Events teams.
• Work closely with the Revenue Manager to ensure rates, availability, and inventory are aligned with business strategies.
• Respond promptly and professionally to guest inquiries, requests, and special needs.
• Provide knowledgeable recommendations to guests regarding room types, packages, and hotel amenities.
• Maintain detailed records of reservations, changes, cancellations, and guest preferences.
• Ensure compliance with Hilton brand standards and property-specific policies.
• Coordinate with Front Office, Sales, and Housekeeping teams to ensure a seamless guest arrival and stay experience.
• Support revenue optimization by upselling premium room types and amenities when appropriate.
• Monitor and report reservation trends, including corporate, group, and leisure mix.

Qualifications

• Previous hotel reservations or front office experience preferred; Hilton brand experience strongly valued.
• Knowledge of PEP or other major hotel reservation systems a plus.
• Strong communication and interpersonal skills, both written and verbal.
• High attention to detail, organization, and accuracy.
• Ability to work effectively in a fast‑paced, high‑volume environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Flexibility to work weekends or holidays as needed.

Success Traits

• Service-Oriented: Passionate about delivering outstanding hospitality.
• Detail-Focused: Ensures accuracy in reservations and group bookings.
• Collaborative: Works smoothly across departments to enhance guest satisfaction.
• Revenue-Minded: Understands the importance of inventory management and upselling.

Job Type

Full time-Non Exempt

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospital indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.

EOE |Disabled |Veteran

Practice Hospitality is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Practice Hospitality’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, teammate activities, access to facilities and programs and general treatment during employment.

Source: Practice Hospitality