Front Desk Supervisor

Hotel Leveque; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Hotel Leveque in Columbus, Ohio, is seeking a Guest Service Supervisor to lead the front desk and guest services team. This role focuses on guest satisfaction, staff training, and maintaining hotel standards. Ideal candidates will have strong problem-solving skills, excellent communication abilities, and a commitment to providing exceptional hospitality.

Benefits

Paid time off

Holiday pay

401(k) available

Medical, Dental, and Vision insurance

Free parking

Qualifications

• 2+ years of customer service experience, preferably in hospitality.
• Excellent verbal and written communication skills.
• Ability to lift and maneuver up to 30 pounds occasionally.

Responsibilities

• Welcome guests and complete the check-in process.
• Engage in communication to build rapport with guests.
• Coordinate with hotel departments to meet guest needs.

Skills

Customer service

Communication

Problem-solving

Education

High School diploma or equivalent

Job description

The smiling face of hospitality... front and center

• Paid time off and holiday pay incentives!
• Professional development and promotion opportunities!
• Medical, Dental, Vision, and supplemental insurance effective DAY ONE!
• 401(k) available for all associates!
• Free parking!

Why you will enjoy this job...

The Guest Service Supervisor is a leader for the hotel’s front desk and guest services team. Guest Service Supervisors must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. The Supervisor will assist in staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities include resolving guest challenges, executing hotel brand service standards, exceeding guest expectations, and maintaining communication with guests, team members, managers, and other hotel departments.

MUST HAVE OPEN AVAILABILITY

What you'll be doing...

• Welcome arriving guests and complete the check-in process, fulfilling special requests and ensuring accurate information is received.
• Engage in purposeful communication and build rapport with guests, uncovering their expectations and needs.
• Effectively communicate with guests via phone or electronic means to ensure satisfaction.
• Promote hotel loyalty programs, encourage participation, and offer upgrades when appropriate.
• Coordinate with hotel departments to meet guest needs and resolve challenges promptly.
• Listen and empathize with guests; solicit feedback and act on concerns.
• Maintain professionalism consistent with hotel standards.
• Know emergency procedures; assist guests during emergencies.
• Use communication logs and notify team members of pertinent information.
• Coach and counsel front office staff; ensure accountability to standards.
• If applicable, manage the house bank and log transactions accurately.

Success Factors...

Experience & Education:

• 2+ years of customer service experience, preferably in hospitality or related industry
• High School diploma or equivalent required

Communication:

• Excellent verbal and written skills
• Ability to speak, read, and write in the primary language used in the workplace

Physical:

• Stand and walk frequently; 8+ hours at a desk/computer
• Lift and maneuver up to 30 pounds occasionally

About First Hospitality...

Founded in 1985 in Chicago, First Hospitality is a hotel development, investment, and management company committed to creating value through excellence and innovation.

We value diversity and foster an inclusive environment that promotes collaboration, flexibility, and fairness.

Benefits include: Travel discounts, paid time off, holiday pay, 401(k), health benefits, and free parking.

A Great Stay Awaits at Our Historic Hotel in Columbus

Located inside the historic LeVeque Tower in downtown Columbus, Ohio, Hotel LeVeque, Autograph Collection, blends historic charm with modern luxury. Our pet-friendly hotel features unique rooms, sophisticated décor, and thoughtful amenities like evening turndown service and luxury bedding. Enjoy dining at The Keep Liquor Bar, our modern French brasserie, or host events in our versatile venue spaces. Make your stay memorable at our historic hotel in Columbus, Ohio.