Front Desk Supervisor

MCR Hotels; Chandler (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

MCR Hotels is looking for a Front Desk Supervisor to lead the front desk team at Hilton Phoenix Chandler. This role focuses on enhancing guest satisfaction and team performance through effective management and customer service. Ideal candidates will have supervisory experience in hospitality and exceptional communication skills.

Benefits

Hotel discounts

Paid time off

Retirement options

Referral bonuses

Career advancement opportunities

Health benefits after 30 days

Qualifications

• At least one year in a supervisory role.
• Exceptional customer service skills.
• Proficient with computer software.

Responsibilities

• Manage front desk and night audit teams.
• Handle guest check-in/check-out and requests.
• Ensure compliance with procedures and policies.

Skills

Customer Service

Leadership

Cash Handling

Communication

Education

Two-year college degree or equivalent hospitality experience

Job description

At MCR Hotels, we are seeking a Front Desk Supervisor at the Hilton Phoenix Chandler. This role involves managing the front desk and night audit teams, with a focus on guest and staff satisfaction.

Responsibilities

1. Assist in interviews, hiring, onboarding, and performance management of front desk staff.
2. Act as Manager on Duty in the absence of General Manager and/or Assistant General Manager.
3. Review procedures and policies with team members and ensure compliance.
4. Handle check-in/check-out, billing verification, reservations, and guest requests.
5. Know hotel property and local attractions to assist guests effectively.
6. Maintain collaborative relationships with team members and management.
7. Comply with labor laws and resolve guest complaints efficiently.
8. Support team in managing occupancy, guest service, and expenses.
9. Identify service issues, trends, and develop creative solutions for guest satisfaction.
10. Balance cost controls with service quality and staff satisfaction.
11. Maintain strict key controls.

Requirements

1. Two-year college degree or equivalent hospitality experience, including at least one year in a supervisory role.
2. Prior brand experience preferred.
3. Exceptional customer service skills and outgoing personality.
4. Cash handling experience and strong leadership qualities.
5. Proficient with computer software and flexible schedule availability.
6. Excellent English communication skills.
7. Ability to move continuously and lift up to 20 pounds occasionally.

About MCR Hotels

• Third-largest hotel owner-operator in the U.S., with a portfolio of 148 hotels and over 22,000 guestrooms.
• Founded in 2006, with offices across major cities and recognized for innovation and excellence in the hospitality industry.

Benefits

• Hotel discounts, weekly pay, paid time off, retirement options, referral bonuses.
• Opportunities for career advancement and health benefits after 30 days.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industry: Executive Offices