Front Desk Supervisor

Hospitality Ventures Management Group; Birmingham (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality group seeks a dedicated Front Desk Supervisor who loves interacting with people. In this role, you'll oversee front desk operations, ensuring staff are well-trained and guest interactions are prioritized. Enjoy career advancement opportunities along with various employee benefits, including healthcare and flexible work schedules.

Benefits

Flexible full-time and part-time schedules

Paid Time Off (PTO) and Paid Holidays

Full Healthcare Benefits

401k Retirement Plan with a guaranteed 4% match

Hotel and Food and Beverage Discounts and Perks

Qualifications

• Must have previous Front Desk and/or Customer Service experience.
• Basic reading, writing, and math skills are required.
• Able to work nights, weekends, and/or holidays.

Responsibilities

• Assist in supervising the front desk function and training staff.
• Monitor staff performance and handle guest issues.
• Complete opening and closing shift duties.

Skills

Customer Service

Communication

Problem Solving

Education

Equivalent combination of education and experience

Job description

Who this job will appeal to

A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!

What you will be doing

In this role you will Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.

Requirements

Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following:regularly required to talk , hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.

Education & Experience

Equivalent combination of education and experience.

Previous Front Desk and/or Customer Service related experience.

Our Associates Love

• Amazing opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full Healthcare Benefits (including medical, dental, and vision coverage)
• 401k Retirement Plan with a guaranteed 4% match and no vesting
• Hotel and Food and Beverage Discounts and Perks

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability

Source: Hospitality Ventures Management Group