Front Desk Supervisor

Hyatt Hotels Corporation; Hoover (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Front Desk Supervisor, where you will play a key role in guest services and staff management. This position requires enthusiasm for hospitality, teamwork, and the capability to handle varied responsibilities effectively. Working at Hyatt means being part of a company that truly values its associates, with career advancement opportunities and a great benefits package.

Benefits

Flexible full-time and part-time schedules

Paid Time Off (PTO) and Paid Holidays

Full Healthcare Benefits

401k Retirement Plan with guaranteed 4% match

Hotel and Food and Beverage Discounts

Qualifications

• Previous Front Desk and/or Customer Service related experience required.
• Basic reading, writing, and math skills needed.
• Ability to interact positively with guests.

Responsibilities

• Assist in supervising the front desk function and ensure staff training.
• Complete opening and closing shift duties.
• Monitor performance and address guest requests.

Skills

Customer Service

Communication

Team Leadership

Education

Equivalent combination of education and experience

Job description

Hyatt Regency Birmingham - The Wynfrey Hotel

US - AL - Birmingham

Summary

Who this job will appeal to

A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!

What you will be doing

In this role you will Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.

Requirements

Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following:regularly required to talk , hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.

Education & Experience

Equivalent combination of education and experience.

Previous Front Desk and/or Customer Service related experience.

Our Associates Love

• Amazing opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full Healthcare Benefits (including medical, dental, and vision coverage)
• 401k Retirement Plan with a guaranteed 4% match and no vesting
• Hotel and Food and Beverage Discounts and Perks

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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