Front Desk Supervisor

White Lodging Services, Inc.; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that develops and operates award-winning hotels and restaurants. As a Front Desk Supervisor, you'll play a key role in delivering exceptional guest experiences and leading a dedicated team. This position offers a vibrant work environment where you can grow your hospitality career while ensuring guests feel valued and cared for. With a commitment to employee development and a range of benefits, this role is perfect for those looking to make a difference in the hospitality industry.

Benefits

Medical, Dental, and Vision Insurance

Paid Parental Leave

Vacation/Paid Time Off (PTO)

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Hostcare Resources healthcare concierge

Leadership development opportunities

Tuition reimbursement

Discounts on hotel rooms and dining

Qualifications

• Outgoing personality and positive attitude are essential.
• Ability to thrive in a fast-paced environment is crucial.

Responsibilities

• Ensure exceptional guest experiences at the Front Desk.
• Supervise staff and maintain brand standards.
• Oversee operations in the absence of the Department Manager.

Skills

Customer Service

Adaptability

Hospitality Experience

Job description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We believe that hospitality is about how you make people feel. Join us to help bring the virtue of hospitality to life while creating an environment for your growth and success.

Responsibilities

What You’ll Do

The Front Desk Supervisor ensures exceptional guest experiences while overseeing daily operations at the Front Desk. Key responsibilities include:

• Delivering the highest quality of service to guests, anticipating and exceeding expectations.
• Ensuring all checklist items are completed and standards are maintained during each shift.
• Supervising Front Desk staff and ensuring adherence to brand standards.
• Overseeing department operations in the absence of the Department Manager.
• Performing hourly tasks, operating equipment as needed, and assisting with training new associates.
• Handling additional responsibilities as assigned to maintain smooth operations.

What You’ll Bring

• An outgoing personality and positive attitude.
• Adaptability and the ability to work in a fast-paced environment.
• Hospitality experience preferred but not required.

Other Information

What You Can Look Forward To

• Medical, Dental, and Vision Insurance starting Day 1
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and travel/entertainment experiences
• Multiple hotels in each market for more career opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 3804