Front Desk Supervisor

Concord Hospitality Enterprises; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Desk Supervisor who thrives in a dynamic environment. This role is pivotal in ensuring guests receive exceptional service while leading a dedicated team. Your proactive approach and commitment to excellence will enhance the guest experience and contribute to a positive workplace culture. With opportunities for career advancement and a supportive team atmosphere, this position is perfect for those who take pride in their work and enjoy engaging with others. Join a company that values its associates and fosters growth and development.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K

Tuition Assistance

Discounted Hotel Rates

Training and Development Opportunities

Qualifications

• Passion for serving others and engaging with guests.
• Ability to lead a team and maintain high service standards.

Responsibilities

• Provide high-quality service to guests at all times.
• Check guests in and out efficiently and courteously.
• Monitor room availability and assist with yield management.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

We are looking for associates and leaders who have a passion for serving others! As a front desk supervisor, you will be at the heart of the hotel, engaging with guests and leading a team focused on providing excellent service while maintaining brand and Concord standards. Your proactive, responsive, and caring nature will make a significant impact on the guest experience. If you enjoy engaging with others, leading a team, and possess a winning personality with a high sense of responsibility, this role is perfect for you! At Concord Hospitality, we value and respect everyone, fostering a great company culture. Many of our supervisors advance to Assistant General Manager roles within a few years.

Responsibilities:

1. Provide the highest quality of service to guests at all times.
2. Check guests in and out efficiently and courteously.
3. Handle guest mail and messages according to established procedures.
4. Develop thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
5. Process reservation requests efficiently.
6. Answer switchboard calls following proper telephone etiquette.
7. Block rooms and handle special requests.
8. Monitor room availability and assist AGM and GM with yield management and restrictions.
9. Handle guest safe deposits according to procedures.
10. Maintain a clean and presentable lobby and desk area.
11. Be familiar with emergency and security procedures.

Benefits (Full-Time Associates Only):

We offer competitive wages and a comprehensive benefits package, including medical/dental/vision plans, life insurance, short/long-term disability options, 401K, tuition assistance, discounted hotel rates, and opportunities for training, development, and career growth.

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We are committed to providing a positive work environment and hiring the best talent. At Concord, you are valued, and our "Associate First" policy reflects our commitment to your well-being. We engage with our associates through fun activities and show that we care about your development.

You take pride in your work, the hotel, and your employer by exceeding guest expectations. If this describes you, we want to hear from you now!

If you're seeking a position with growth opportunities and a fun team environment, this could be your ideal job. We are an equal opportunity employer, M/F/D/V, and maintain a drug-free workplace.

Equal Opportunity Employer
This employer is committed to informing all applicants of their rights under federal employment laws. Please review the "Know Your Rights" notice from the Department of Labor for more information.