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Front Desk Supervisor - DoubleTree Suites by Hilton Austin

Hilton

Austin (TX)

On-site

USD 35,000 - 55,000

Full time

2 days ago
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Job summary

An established industry player in hospitality is seeking a Front Desk Supervisor who is passionate about delivering exceptional guest experiences. In this dynamic role, you will oversee front desk operations, lead a dedicated team, and ensure guest satisfaction at every interaction. Your leadership will empower team members to resolve issues effectively and enhance the overall guest experience. Join a company that values integrity, teamwork, and a commitment to excellence, and be part of a mission to create memorable stays for every guest.

Qualifications

  • Minimum 1 year experience as a hotel front desk agent.
  • Preferably 1 year supervisory experience.

Responsibilities

  • Overseeing front desk operations and managing daily tasks.
  • Providing excellent guest service and resolving complaints.

Skills

Customer Service
Leadership
Teamwork
Problem Solving
Adaptability

Education

High School Diploma
Hospitality Management Degree

Tools

Microsoft Word
Microsoft Excel

Job description

At the DoubleTree Suites by Hilton Austin, we strive to deliver excellent customer service with each guest interaction. We are looking for a talented individual who is passionate about "Making a Difference" in our guests' lives during their stay with us.

What will I be doing?

As a Front Desk Supervisor, reporting to the Front Office Manager, your main responsibilities include:

  1. Overseeing and managing front desk operations, including completing daily checklists, managing room/rate availability, and making decisions in the best interest of the hotel.
  2. Authorizing revenue allowances to resolve guest issues.
  3. Providing excellent guest service, guidance, and leadership to ensure consistent customer satisfaction.
  4. Assigning and instructing team members on daily tasks.
  5. Monitoring lobby traffic to adjust staffing accordingly.
  6. Resolving customer complaints through thorough investigation.
  7. Empowering team members to "Make It Right" for guests.
  8. Training, supervising, coaching, and counseling team members.
  9. Monitoring staff performance and recommending training to address any issues.
  10. Conducting daily pre-shift meetings to communicate important information.
  11. Promoting and enrolling guests into the Hilton Honors program.
  12. Achieving specific monthly goals.

This role may also include additional duties as assigned, such as completing reports, pre-registering VIPs and Hilton Honors reservations, transmitting bonus mileage accounts, preparing daily forecasts, operating office equipment, and responding promptly to guest requests.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

  • Hospitality - Passion for delivering exceptional guest experiences.
  • Integrity - Doing the right thing at all times.
  • Leadership - Leading in our industry and communities.
  • Teamwork - Being a team player in all we do.
  • Ownership - Taking responsibility for actions and decisions.
  • Now - Operating with urgency and discipline.

Additional key attributes include:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
Basic requirements:
  • Minimum 1 year experience as a hotel front desk agent.
  • Preferably 1 year supervisory experience.
  • Ability to work any shift (AM, PM, or Overnight).
  • Availability to work on weekends and holidays.
  • Fluent English speaking skills.
  • Proficiency in Microsoft Word and Excel.
  • Additional languages are a plus.
What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has been committed to providing exceptional guest experiences through its brands. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are at the heart of this mission.

Learn more about our brands at http://jobs.hiltonworldwide.com/our-brands/index.php.

Job Details:
  • Position: Guest Services, Operations, and Front Office
  • Title: Front Desk Supervisor - DoubleTree Suites by Hilton Austin
  • Location: [To be specified]
  • Requisition ID: HOT0BLIC
  • EOE/AA/Disabled/Veterans
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