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An established industry player in hospitality is seeking a Front Desk Supervisor who is passionate about delivering exceptional guest experiences. In this dynamic role, you will oversee front desk operations, lead a dedicated team, and ensure guest satisfaction at every interaction. Your leadership will empower team members to resolve issues effectively and enhance the overall guest experience. Join a company that values integrity, teamwork, and a commitment to excellence, and be part of a mission to create memorable stays for every guest.
At the DoubleTree Suites by Hilton Austin, we strive to deliver excellent customer service with each guest interaction. We are looking for a talented individual who is passionate about "Making a Difference" in our guests' lives during their stay with us.
As a Front Desk Supervisor, reporting to the Front Office Manager, your main responsibilities include:
This role may also include additional duties as assigned, such as completing reports, pre-registering VIPs and Hilton Honors reservations, transmitting bonus mileage accounts, preparing daily forecasts, operating office equipment, and responding promptly to guest requests.
Founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We seek candidates who demonstrate our core values:
Additional key attributes include:
Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has been committed to providing exceptional guest experiences through its brands. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are at the heart of this mission.
Learn more about our brands at http://jobs.hiltonworldwide.com/our-brands/index.php.