Front Desk Supervisor

Benchmark Hospitality at DU; Arizona (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Supervisor to lead the front office team in delivering exceptional customer service. This role involves guiding staff, managing lobby traffic, and ensuring a welcoming environment for guests. With a commitment to employee development and a supportive work culture, this position offers a unique opportunity to grow within the hospitality sector. The ideal candidate will possess strong communication skills, basic math abilities, and a passion for customer satisfaction. Join a dynamic team dedicated to creating memorable guest experiences in a vibrant location.

Benefits

Comprehensive Health Insurance

Retirement Plans

Paid Time Off

On-site Wellness Programs

Local Discounts

Employee Rates on Hotel Stays

Qualifications

• Ability to effectively deal with customers and resolve conflicts.
• Basic mathematical skills and ability to use a computer system.

Responsibilities

• Provide guidance and leadership as the lead Front Office Clerk.
• Greet guests and complete the registration process promptly.
• Resolve customer complaints and authorize revenue allowances.

Skills

Customer Service

Communication Skills

Mathematical Skills

Conflict Resolution

Education

High School Diploma

Some College

Tools

Computer System

Job description

Opening Post Information* : Posted Date 1 week ago (3/12/2025 8:36 PM)

Opening ID 2025-52904

# of Openings 1

Job Locations US-AZ-Phoenix

Department (Portal Searching) Front Office

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

A boutique escape with mid-century modern style, in the hip and centrally located Uptown Phoenix neighborhood. Treat yourself to poolside cocktails at Lylo, colorful popsicles at Pop Stand, and exquisite highballs at Don Woods’ Say When rooftop lounge.

Description

The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered. The Front Desk Supervisor will:

1. Communicate effectively both verbally and in writing to provide clear direction to staff.
2. Monitor lobby traffic and make staffing adjustments accordingly.
3. Greet guests immediately with a friendly and sincere welcome.
4. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
5. Promote the Pyramid Hotel Group marketing program.
6. Make appropriate selection of rooms based on guest needs.
7. Handle cash, make change and balance an assigned house bank.
8. Promptly answer the telephone using positive and clear English language.
9. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
10. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

1. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
2. Basic mathematical skills required.
3. Ability to access and accurately input information using a moderately complex computer system.
4. Ability to stand, walk and continuously perform behind the front desk.
5. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

QUALIFICATION STANDARDS:

Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required. Some College preferred.

Experience: No prior experience required. Two years combined prior front desk and supervisory experience preferred.

Grooming: All employees must maintain a neat, clean and well groomed appearance.

Other: Applicants with additional language skills preferred. Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.