Front Desk & Stakeholder Support Lead — Self-Directed

Fello; Linthicum (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Total rewards package

Professional development

Job summary

Fello in Linthicum, MD, is seeking a Stakeholder Relations Specialist to provide administrative and customer service support within our Self-Directed Services division. You will serve as the initial contact for stakeholder calls, emails, and tickets, guiding inquiries in line with FMCS contract requirements.

The role requires strong attention to detail, excellent written and oral communication, and proficiency in MS Word, Excel, and Outlook.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the first point of contact for stakeholder calls, emails, and tickets.
• Process and resolve customer service and technology-related inquiries in accordance with FMCS contract requirements.
• Provide front desk support at the Linthicum office and collaborate with the team to resolve issues efficiently.

Skills

Customer service

Communication

Attention to detail

MS Office proficiency

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

Fello in Linthicum, MD, is seeking a Stakeholder Relations Specialist to provide administrative and customer service support within our Self-Directed Services division. You will serve as the initial contact for stakeholder calls, emails, and tickets, guiding inquiries in line with FMCS contract requirements.

The role requires strong attention to detail, excellent written and oral communication, and proficiency in MS Word, Excel, and Outlook.