Front Desk Staff (Part-time)

FirstService Residential; Miami Beach (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading residential management company is seeking a part-time Front Desk Staff member in Miami Beach. The role involves greeting residents, managing security systems, maintaining logs, and providing excellent customer service. Ideal candidates should possess communication skills and a high school diploma, with two to three years of business experience preferred. This role offers flexibility with a schedule that includes weekends.

Qualifications

• High school diploma or equivalent preferred.
• Two to three years of business experience preferred.
• Effective written and verbal communication skills required.

Responsibilities

• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Maintains daily log, records, and forms.

Skills

Customer Service

Communication

Time Management

Education

High school diploma or equivalency

College level courses in business or hospitality

Job description

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As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications:

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Supervisory Responsibilities

• No supervisory responsibilities

Additional Information

• Schedule: Saturday and Sunday from 4pm-12am

Compensation: $16.00per hour

Disclaimer Statement

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

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