Front Desk Staff - Fitness Facility

Central Rock Gym; Stoneham (CO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Job summary

Central Rock Gym in Stoneham, MA, seeks a Front Desk Sales team member to drive memberships and greet guests. You will manage front desk operations, provide facility tours, explain programs, and process registrations while promoting a friendly and inclusive environment.

Join a community-focused gym where enthusiastic, customer-focused individuals help guests feel welcome, stay engaged, and grow their climbing experience through quality service.

Qualifications

• Flexible schedule, including nights, weekends, and some holidays.
• Friendly, approachable, and energetic personality.
• Strong communication, customer service, and sales skills.
• Experience working with children is helpful.
• Climbing knowledge is helpful but not required.
• Able to lift up to 50 lbs and work at heights.

Responsibilities

• Greet members and guests; answer questions about facility, programs, and memberships.
• Actively promote and sell memberships, day passes, programs, and retail products.
• Provide tours of the facility and explain benefits of memberships and services.
• Operate the membership system for registrations and sales transactions.
• Process registrations, waivers, and issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Monitor gym for safety and maintain welcoming environment.
• Maintain a clean facility and assist with general upkeep.
• Answer phone calls and respond to guest inquiries.
• Develop belay skills and teach belay classes if applicable.
• Support team in maintaining a fun, welcoming, and inclusive environment.
• Other duties as required.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Title: Front Desk Sales

Reports to: General Manager

Pay Range: $16 - $21/hour

Location: Stoneham, MA

About Central Rock Gym

Central Rock Gym isn't just a climbing gym - it's a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow - physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn't just the walls - it's the people who create the experience every day.

Summary:
As a Front Desk Sales team member, you will be the first point of contact for members and guests while managing front desk operations. This role plays a key part in driving membership sales and introducing new guests to the CRG community. Responsibilities include greeting guests, providing facility tours, explaining programs and memberships, processing sales and check-ins, and maintaining a welcoming and organized environment. You will help create an outstanding CRG experience by delivering excellent customer service while supporting the growth of our membership community.

Responsibilities:

• Greet members and guests and answer questions about the facility, programs, and memberships.


• Actively promote and sell memberships, day passes, programs, and retail products.


• Provide engaging tours of the facility and explain the benefits of CRG memberships and services.


• Operate the RGP system for memberships, registrations, and sales transactions.


• Process registrations, review all required forms and waivers, and issue climbing gear.


• Facilitate instruction and orientation for new climbers.


• Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.


• Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, cleaning bathrooms, and tidying communal areas.


• Answer phone calls and respond to guest inquiries.


• Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.


• Support the team in maintaining a fun, welcoming, and inclusive environment.


• Other duties as required.

Requirements:

• Flexible schedule - ability to work nights, weekends, early mornings, and some holidays.


• Friendly, approachable, and energetic personality.


• Strong communication, customer service, and sales skills with the ability to confidently recommend memberships and programs.


• Experience working with children and comfortable working around large groups of people.


• Climbing specific knowledge is extremely helpful but not required.


• Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.


• Ability to multi-task and prioritize a variety of tasks.


• Self-motivated, self-directed, and able to work both independently and as part of a team.